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Church Installs “Giving Kiosks”

Orginally published on Thursday, October 05, 2006 at 6:46 AM
by Todd Rhoades

Pastor Marty Baker and Stevens Creek Church, in Augusta, GA have installed three "Giving Kiosks": a sleek black pedestal topped with a computer screen, numeric keypad and magnetic-strip reader. Prompted by the on-screen instructions, church members can perform a ritual more common in quickie marts than a house of God: swiping your credit card and making your donation. One member said, "I paid for gas today with a card, and got lunch with one. This is really no different." Or is it?...

Baker came up with the kiosk idea a couple of years ago. He had just kicked off a $3 million building drive but noticed that few people seemed to keep cash in their wallets anymore for the collection plate.

So he began studying the electronic payment business. He designed his machine with the help of a computer programmer who attends Stevens Creek and found ATM companies willing to assemble it for him. In early 2005, he introduced the first machine at his church.

Since then, kiosk giving has gradually gained acceptance among his upper-middle-class flock. The three kiosks are expected to take in between $200,000 and $240,000 this year — about 15 percent of the church’s total donations.

“It’s truly like an ATM for Jesus,” Baker said.

This summer, Baker and his wife, Patty, began selling the devices to other churches through their for-profit company, SecureGive. They are its only employees, but a handful of contractors help them custom-tailor the machines for churches. The Bakers charge between $2,000 and $5,000 for the kiosks. And a card-processing company gets 1.9 percent of each transaction; a small cut of that goes to SecureGive.

So far, seven other congregations have installed or ordered the machines. All of them are Protestant, and most are in the South. If the idea takes off and makes the Bakers rich, Patty says they will thank the Lord — and give a significant sum to their church.

Electronic options
The concept is in its infancy, but it is part of a broader attempt among houses of worship to boost donations using modern technology. Among the most popular are “e-tithing” systems, which allow churchgoers to set up automatic contributions from their bank accounts — much as they would their Netflix dues.

But Baker — a 45-year-old preacher who grew up in the Pentecostal churches of South Carolina — sees a more dramatic change afoot in the culture of church-giving, as Americans increasingly turn to plastic for their everyday expenditures. He says the next few years could be comparable to another upheaval centuries ago, when offerings of grain and animals were replaced with what was then the newfangled medium of money.

“I’ll bet that caused a stir, too,” he said, chuckling.

Reservations
The Bakers have heard naysayers at trade shows mutter disapproval of the kiosks: Some church leaders apparently fear that a technology so closely associated with commerce might come across as crass.

Those kinds of reservations emerged in Baton Rouge, La., before Baker went into business. About three years ago, the Roman Catholic diocese there worked with a Canadian company to produce a machine that would accept bank-card donations from churchgoers. Church officials hoped to place it in the Cathedral of St. Joseph, an imposing Gothic Revival building near the Mississippi River that dates to the 1850s.

It’s not an Aerosmith kind of place. Church officials eventually changed their minds.

“I think that when it actually came time to put a kiosk in the back of a cathedral, it just wasn’t quite, well — I’d like to say ‘kosher,’ but we’re Catholic,” said Mark Blanchard, the stewardship director for the diocese.

FOR DISCUSSION: What do you think?  Would you ever consider a “Giving Kiosk” in your church?


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 TRACKBACKS: (1) There are 27 Comments:

  • Posted by

    Giving on credit?? Are you kidding me??  If this money comes straight out of person’s bank account I don’t have a problem with it ... we e-tithe every week just because it prevents us forgetting about it.  But, if this is giving by credit card I really do.  It should be every Christian’s goal, I believe, to stay out of debt as much as possible but a credit card machine in Church is encouraging people to get into debt for their ( the church’s) benefit.  Honestly I even have a problem that our church accepts credit cards in our bookstore but I know I’m in the extreme minority and probably viewed as a dinosaur but our churches and other non-profits should not be contributing to people’s debt addiction! If my Pastor contemplated this route I’d have to say something, even though my husband’s on staff and we generally agree with most of his decisions I wouldn’t be able to keep quiet here.
    Where’s Dave Ramsey when you need him?

  • Posted by eric

    In a recent staff meeting we were discussing this same machine. I was concerned about what is “said” to those in attendance. But also realized that most people would use it for convenience.

    Some people brought up the issue that Ann notes about credit usage. The response was that we promote responsible credit usage and teach financial responsibility as a church, but that we cannot be the police for how people use their credit. We, as a church, cannot stand there, or any place for that matter, and ask, “Are you using your credit responsibly?” They have to be responsible adults with their credit.

  • Posted by

    Eric - of course you cannot monitor your flock’s credit usage, but there’s a difference between that and encouraging and enabling the use of credit.  How would you feel if someone in your church was giving and giving on credit and you later find they have to declare bankruptcy - I guess it wouldn’t matter because you’re not your brother’s keeper - huh?

  • Posted by

    The whole credit issue is real.  I always find it hilarious that “insert well known ministries names here” end their show discussing the topics of stewardship and financial responsibility make all of their resources “available” for a donation using a credit card…

    In terms of the church kiosks… I don’t think people who have financial diofficulties are the same ones who would be naturally motivated to “GIVE.” Their main concern is often how to avoid the embarrassment of not giving something when the plate goes by…

    SO, how about adding a line to the screen that says…

    PUSH HERE if you have placed your card in the machine to look like you’re giving but you can’t afford it… we will not debit any $ from your account but you will still receive a long receipt paper from this machine to impress those who may be (but aren’t really) watching?

  • Posted by eric

    Wow, that was a little agressive and sarcastic.

    I simply stated the response that was given. I in no way gave a personal opinion in that regard. In fact, I started out by saying that I had reservations from the get-go.

  • Posted by

    Oh come on Eric - I’m sure you’re a big boy.  I’m just passionate about this.  Credit destroys lives and families.  The Church should have no part of it.

    Jeff.. that’s hilarious! 

    To tag on to that, that’s why we shouldn’t “pass-the-plate” at all.  We have boxes in the back of the sanctuary - if you give you give, no-one notices and there’s not the pass-the-plate pressure.  So it’s all good!

  • Posted by

    I wonder if there is a way to make these machines accept only debit cards and not accept credit cards?

    The again, in Matthew 6 Jesus said: “Take care! Don’t do your good deeds publicly, to be admired, because then you will lose the reward from your Father in heaven.  When you give a gift to someone in need, don’t shout about it as the hypocrites do--blowing trumpets in the synagogues and streets to call attention to their acts of charity! I assure you, they have received all the reward they will ever get.  But when you give to someone, don’t tell your left hand what your right hand is doing.  Give your gifts in secret, and your Father, who knows all secrets, will reward you.”

    The same could be said of giving to the church; Don’t make a public show of it.  Don’t these machines automatically make a public show of it?

  • Posted by

    WHOA WHOA WHOA!!  Slow down guys.  This is really easy to solve.  Companies do it all the time.  You allow CheckCards but not credit cards.  Besides, if you’ll notice, this church doesn’t specifically state that they will allow Credit cards.  The passing reference was used to note how what they are doing in this church is similiar to what you would do in a store.  But it was the author’s insert, not a quote from the church itself.  Maybe they don’t.

  • Posted by

    This is an interesting topic - though kiosks haven’ tbeen discussed, the concept of using technology to give has been dicussed at the last 2 churches I’ve worked at. Both my last one and my current one use automatic withdrawal, which I think is a wonderfully Biblical way of giving firstfruits. Planning is required to think through how much you’ll donate each month, and that money comes out for sure. I think it’s a lot more healthy way to give than “oh, the offering plate/bag is coming around, what do I have in my pocket?” or, dare I say, even “oh, I forgot cash for the offering, I’ll use the kiosks”.

    Speaking of that, DanielR, could not your question be asked of offering plates/bags that are passed down the pews? That’s a public display as well. Ultimately I think it goes to motivation. The point of Matthew 6 is not necessarily that the good deeds were being done in public, but that they were done in public for the purpose of others seeing them - it was truly “showing off”. His warning is to guard against that motivation. Look at Matthew 12 where the poor widow is commended by Jesus for bringing her offering to the temple, which happened in public. It’s not necessarily the amount or the publicness of it, but where the heart’s at.

  • Posted by

    I think it’s a pretty good idea if you make it only accept debit cards, which I guess is possible. I know a lot of folks that barely or never use checks anymore, because they bank on line. But they have a debit card.

    btw, folks… NO more adhominem or needlessly rude comments. Period. Todd will spank you. And you’ll deserve it.

    wink

  • The ATM technique is a good technique to capture those “impulse buyers” and those who pay according to their most visible need rather than through a budget.  Those who budget their money probably pay by check, a certain pre-determined amount.

    I think if churches were more transparent with their money, they wouldn’t have a problem… but them again, most of the congregation probably wouldn’t agree with all the fluff that is bought.  If a church was struggling to meet basic needs, and the church was spiritually healthy, I can’t imagine why they would have a finance issue. 

    ...Bernie

  • Posted by

    What in the world have we come to?  Giving our tithes on an ATM?  All in the name of making things easier for those who cannot remember to get cash.  Well, tithing isn’t anything new in the church that someone should forget.  If someone doesn’t have cash or cannot write a check, it must be because they left their heart at home as well as there cash or check.  What could possibly be next...personal card readers with private key pads for each person where hymnals used to be on the back of every pew?  Churches are becoming more and more like a business run by executives wearing pin stripe suits sitting around a nice conference table drinking starbucks coffee while discussing how to increase monies...all the while forgetting how much of that money could be sent overseas to build a new church where there isn’t one.

  • Posted by

    We will all be having this discussion in the church. Most of the active and giving young people in our church dont pay their bills by check. So asking them to write a check to tithe is not a part of their finacial portfolio. And if one was asked to bring a check book for anything it was a novelty. How many checkbooks do you obeserve in the grocery line. Very few. The check book will come to the age of the dinosaurs. It will only take time before most of us will have an electronic machine in our church. May that be debit or credit. Just think airline miles for tithing. Now do I tithe a tenth of my ticket? There is no end to the questions.

  • Posted by

    Someone said, “Well, tithing isn’t anything new in the church that someone should forget.  If someone doesn’t have cash or cannot write a check, it must be because they left their heart at home as well as there cash or check.”

    I wonder if I go to a restaurant and leave my cash or check at home and pay with a debit card......if I left my hunger at home. smile

    The varied responses of this thread are proof that some in the church would absolutely love to give through a kiosk, while others would curse it as the Beast in the church. It’s an interesting subject that intriques me because I’m a techno-buff. Yet, for the time being I’ll just continue to give through on-line banking. On time....every time.  to some that might even be a bit too much of a compromise. They’ll get used to it.

    This is one subject that there is much room for personal choice and taste, without division.

  • Posted by

    I forgot to mention:

    If Jesus can pay the His tax by taking a coin out of a fishes mouth, I think He would let me tithe through an ATM. wink

  • Posted by

    Wow.  Ann referred to herself as a “dinosaur,” but I must be the true dinosaur.  My wife and I use credit cards (or etf) to pay almost all of our bills.  But we have this funny concept that we should pay off our credit cards at the end of every month (which we do except for last month when we were a day late to pay online and got charged the outrageous late fee that some get charged on a monthly basis).  So, I’m not sure that using a “credit card kiosk” is inherently encouraging your church members to “get into debt” for the benefit of the church.  What is imperative is good teaching about being “good stewards” and the wise use of the resources which the Lord gives us. 

    I’m slow to go on the concept of giving online or at credit card kiosks or using an “e-tithe” (sorry Ann) for the simple reason that, as a dinosaur, I still have this nagging belief that “giving” is a part of “worship” and one way that we express that is by “giving” in a “worship service” (Yes, I preached two weeks ago that worship is not just the hour service, worship is all of life, Romans 12.1-2, etc., you don’t need to blog on that). 

    Finally, so that I’m not accused of hypocrisy, I’m sure that one day our congregation will accept online giving, or e-tithes, in order to encourage those in our congregation who rarely deal in cash or checks (the preacher included) to give generously, sincerely, compassionately.  But I’ll be a little sad when we do.

    Wow.  I had never “blogged” (is that what I’ve done) previously or responded to a blog previously.  My dinosaur score must have gone down half a point.

    Blessings to all who read this humble submission.

    Tim

  • Posted by

    Tim,
    Ha!  You’re funny!  I think I’d like your church… congrats on your first post to a blog.  I’d have to say now you’re closer to a neanderthal than a dinosaur—I’m kidding.  That’s a joke folks!

  • Posted by

    I love technology.  I hate writing checks.  As a matter of fact, about the only time I write checks anymore are for church.  But I do agree with Tim that we don’t reflect enough on giving as a part of worship.  It’s often treated in the same way as announcements - ‘business’ or ‘housekeeping’ issues that we have to attend to.  At our church, we do occassionally try to instruct people to be more deliberate and meditative in their giving as worship.  We have an area set up for people to place their offerings.  We have scriptures posted around it that speak of our offering being as incense, etc.  I’m not opposed to the kiosks, really.  I just hate that it makes giving seem as cold and impersonal as that machine.  I guess we could light some incense and put in on top of the kiosks!  Ha!

  • Posted by John Burton

    As long as we state that ‘we don’t encourage debt and believe your credit card shold be paid off every month’ or something like that, it’s ok.

    My wife and I never use cash anymore.  Checks are also becoming fairly old school.  We buy everything on credit and then pay it off every month.  It’s also a great way to get air miles and other perks.  Most professionals embrace this type of financial structure as well.

    I have been in three different churches on travel recently… I wanted to give, but didn’t have any checks.  Then, I discovered that two of them had credit card giving set up.  Each of those ministries received a donation while, unfortunately, the other one didn’t.

    Of course, if God burned it in my heart to give to that 3rd ministry, I’d go home, write a check and mail it in.  But, for typical giving scenerios, those who don’t receive credit cards will find themselves behind the curve.

  • Posted by

    John Burton… this is a little off topic, but you should try using cash only for a month or two and see the difference it makes.  Studies have shown that by merely switching from credit to cash people automatically spend 20% less on average just by the mere fact they can physically see the cash go out of their hands.  You are much less likely to impulse buy with cash than credit whether you intend to pay it off or not.  And the airline miles? Well which card pays you back 20%?? Just a thought! Blessings!

  • Posted by John Burton

    I understand your point, and I do agree that we must live within our means.  It’s biblical to be debt free.  However, we can also get fearful of financial loss as well- or even embrace a spirit of poverty.  The rule in our house is that we refuse to allow finances to cause us stress, we pay off our credit cards every month, put money in the bank, give as God says and enjoy a slightly flexible allowance of spending money.

    The goal is to be debt free, to believe God for financial blessing and give willingly.

  • Posted by Marty Baker

    Over the last few weeks my life has definitely changed because of the Los Angeles Times “ATM for Jesus” article.  It is funny that we have been using giving kiosks at Stevens Creek for close to two years.  There have been a few local mentions on television and the newspaper, but nothing big.  In fact, the giving kiosks have quietly provided a way for people to donate to something they really believe in .... their local church. 

    At Stevens Creek we teach “Good Sense” and do not encourage credit card use.  At the kiosk, you can donate with your debit or credit card.  Is that a problem?  It has not been.  In one recent month we have 64 families use the kiosk.  Sixty of the sixty-four users chose to donate with a debit card.  The others do it for U-Promise points.  If we felt like it was a problem, then we would configure the units to be debit only.

    In fact, in several churches (Ginghamsburg United Methodist, Victory World Church, etc) they have opted to go with debit card only.  We understand the Bible and deeply appreciate people like Crown Ministries and Dave Ramsey.  Don’t ever think that we want to put people in bondage.  We preach freedom in Christ.

    When I first began designing the software, I did it with Stevens Creek in mind.  After a few months, I realized that this technology has the potential to help resource the Kingdom of God.  I also know that this technology is NOT for every church, but it is being used to help some congregations reach their stewardship potential. 

    I am amazed at what is happening.  By the end of the year there will be giving kiosks in GA, FL, SC, LA, AZ, CA, OR, OH, NY, and MA.  It’s kind of crazy.  Here’s the bottom line:  When the Lord prompts, follow his prompting.  Be blessed today.

    -- Marty

    -----------------------------

  • Posted by

    This is a very interesting topic and I guess I could not resist putting in my two cents.  To begin, I think this is a great way to give whether it is through use of a credit card or debit card.  I do understand that many are against the use of a credit card for paying tithes and some do feel e-tithing is walking on dangerous ground.  But please keep in mind that we are adults and are ultimately responsible for our own actions.  Let those who wish to give electronically give that way and if you prefer to use cash or check, then use them.  I do not expect the church to monitor how I give or how much I give.  That is between God and me.  If someone is not responsible with their financial blessings, then I think there are other problems that should be dealt with.

    Personally I don’t use a credit card.  I pay all of my bills using online banking and currently pay my tithes using a check. (The two checks I write each month are for tithes.) Our church will soon allow e-tithing and I can’t wait.  Someone made a comment that, “If someone doesn’t have cash or cannot write a check, it must be because they left their heart at home as well as there (sp) cash or check.” Well, I disagree.  I prefer not to carry that much cash around and for the most part do not have a checkbook with me.  Each payday I sit at my computer and pay all of my bills and write my tithes check.  Paying my tithes online, where no one can see is the ultimate in not having any public display of something between God and me.

    So, my parting shot is this, there are many other things to be concerned with.  We should be reaching out to a lost and hurting world with God’s love and message of salvation; not worrying about plastic, check or cash!

  • Posted by henry

    I can’t imagine anyone without a credit card nowadays......you need it almost everywhere...online purchase, applying for services, travelling...etc..

  • Posted by

    Henry,
    YOu can use a debit card for all of those things - and that is beside the point, just because you ‘need’ a credit card for those items, does that mean you should charge your giving?

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