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Do You Trust The People You Work With at Church?

Orginally published on Monday, April 16, 2007 at 6:47 AM
by Todd Rhoades

Last week, we tackled the issue of trust in church leadership. I started by sharing some thoughts from a book from Stephen M. R. Covey entitled “The Speed of Trust.” In the very first chapter of the book, Stephen gave some startling statistics on trust at the corporate level. I thought I’d ask the same questions to see if I could see how the church world compared to the business findings. I had over 90 church professionals give me some input on these questions. This is by no means a scientific survey, but the findings were interesting. I’ve tallied their results, and have just a few comments on each area. Here are the statistics from the book, followed by my findings...

Only 51% of business employees have trust and confidence in senior management

In our survey, 67% of church staff members said that they trust their senior leadership in the church.  While this is much better than our ‘business’ counterparts, it still means that fully one-third of church staff members don’t trust their boss. 

What are the main reasons?  It seemed (and I’m summarizing here) that those that don’t trust their senior leadership have real issues with the integrity of their pastors and senior leaders.  One person wrote,

“As a staff member, my senior pastor applauds me in front of people, but his comments to me behind closed doors are 180 degrees the opposite.”

Others commented about feeling like their senior leadership used their staff to ‘cover themselves’ in case things went south. 

Another wrote:

“As a staff member, I never felt like I could trust the leadership to give me the right direction without hanging me out to dry, if their plan backfired.”

These are just a couple of comments that seemed to be repeated, in one way or another, quite often.

Only 36% of business employees believe their leaders act with honesty and integrity

In our survey, 70% of church staff member feel their co-workers at church can be trusted.  That’s WAY higher than the secular survey.  It seems that staff members tend to trust their staff counterparts more than they do their leadership.  This is not surprising, yet still I wonder why a full 30% don’t trust those they work with.

One Senior Pastor wrote: 

“I have stuck my neck out for staff members a number of times. I have almost always regretted it later. I have had staff members lie to me and about me. I have been falsely accused of serious misdeeds by staff members. I have been undermined both as a person and as a Pastor. I have seen staff members ingratiate themselves with a Deacon or Chairman of a Personnel committee, then do a mediocre level of work, knowing that the Pastor can’t do a darn thing about it.  I have seriously considered leaving the ministry in recent years, and past experiences with staff members have been a large part of this.”

You can see how this lack of trust has affected this pastor.  Distrust has huge implications in ministry.

Over the past 12 months, 76% of business employees have observed illegal or unethical conduct on the job – conduct which, if exposed, would seriously violate the public trust.

In our survey, just 30% said that they have witnessed something that was either unethical or something that would seriously violate the public trust.  That sounds kind of funny… ONLY 30% know of something that happened in their church that was unethical or would violate the public trust.  If this is to be believed (and there are 300,000 churches in the US); then a full 100,000 churches have some unscrupulous behavior going on.  That’s frightening.

The biggest area of unethical behavior sited:  Copyright infringement.  Others include moral failure and various other unlawful activity.

So, what’s the answer?  Can trust be restored?  Can trust be built?  Is it possible for a staff to LEARN to trust each other?  Can a Senior Pastor (like the one above) ever learn to trust his staff?

Steven Covey’s answer is a resounding ‘YES’!  If you are struggling with trust issues in your church or staff position, I would encourage you to pick up a copy of this book.  We’ll talk more about trust next week, discussing the “Economy of Trust in Church Leadership”.

FOR DISCUSSION: What do you think?  Is this issue of trust really that big of a deal?  How have you dealt with issues of mistrust in your ministry?

Have a great week in ministry!



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  There are 17 Comments:

  • Posted by

    Friends:  I remember back in the “Jesus movement “ of the late 60’s and early 70’s many of us (and I ask pardon for the term) ‘Jesus Freaks’ went to work for Brothers and Sisters in the Lord with the thought that this would be a great working experience, having fellowship, etc.  To many employer and employee’s suprise, there were many times when secular jobs were better operated (less back bitting. gossip, etc).  As with those comments in the summary above, are we operating the ‘church’ as a business instead of how the Lord intended it to be managed (by HIM!).  I know all to well the verse “All have sinned and come short of the Glory of God” (Rom 3:23), but especially in these days where so many souls are lost to the “"god of Apathy and Could Care Less"”, why is the “church” recognized as just another buisness which operates only on Sunday doing nothing different in treating its people etc. ...............  The writing noted above appears to be a wonderful writing.  If we would only read, heed and employ its contents into daily operations of the church in which we fellowship and worship who knows....we would have to build 10,000+ seat structures where people truly saw the Lord in action!.  One last comment on TRUST........ as long as we are subject to falling into sin, the battle continues.  Keep in prayer and seek Him always!

  • Posted by

    Another great article Todd.  When I served on the Pulpit and Pew “think tank” at Duke Univ. Divinity School ... one of the primary questions that we studied was “why are so many pastors leaving the ministry, or, why are denominations having such a difficult time recruiting new ministers?” We found that one of the most significant reasons is “staff conflict.” The findings are recorded in the book Pastors in Transistion, Eerdmans.  Also, as I speak to a range of different denominational groups ... I hear this issue come up more often than most topics. 

    I agree with Covey and feel there must be a way to accomplish this goal of working as a team.

  • Posted by Jan

    As a kid who’s parent worked for a Christian organization, I think I am the most cynical of all.

    I saw many pastors who passed bad checks for huge amounts of money, did each other in, treated people like crud and were out for themselves.  Many truly wrong things were done blithely with the name of Jesus coming out of the other side of their mouths.

    That said, I also saw the honest, hard working ministers who had a love for the Lord that compelled them to sacrifice many things and endure hardships.  And I guess that’s why I’m in ministry!

    I think these are called wolves in sheep’s clothing.  This is not a new thing in my book.  Maybe we are just more aware of it.

  • Posted by Steve Nestor

    Trust is a big issue and a bigger challenge for the small church.  I do not have staff, but I do have a duly elected board.  These are members who have been serving in the same capacity for years and no one else dare challenge them for their positions, and they refuse to serve as long as some remain a part of the church board.  It is a big problem when you cannot trust your board to be confidential in all matters discussed or to live up to the standards of the church.  I realize that we are all human, but I beleive that those serving the church need to be the example of godly living.  Unfortunately, as a pastor; I have limited power to remove them.  While I personally believe that it would be good thing if some of them were not serving, I feel my hands are tied.  They have been successful in chasing off previous pastors and may succeed in getting rid of this one.  I know that this is not what God’s church is supposed to be about, but what do I do?  I do not trust any of them to be forthright with me about anything.  I have no confidence in them, and it is hurting the church, as well as my desire to continue pastoring, at least in this church.

  • Posted by Chris

    Jan- Thanks for your demonstration of courage.

    Todd- Are you asking the questions in hope that some REAL honest accountability start? 

    Just today a minister was attempting to minimize my ministry to a man (I am discipling) because this man called out the pastor (privately) on integrity of his words—The pastor promised to hire the man as a youth pastor and then would not be honest as to keeping the status volunteer 7 months after the promised hire date. (We are talking part time maybe 150 per week.  The church has increased its attendance in the youth area from 5-25 in six months and even some parents are coming) My council to the man was to get it in writing so that lines are clear.  I just thought it interesting when held accountable for his integrity and promises, his retort was to question another’s ministry rather than deal with the issue.  I do not know this pastor.  A similar thing happened to me last month where a church asked for my services and a tentative agreement was reached and a date set to introduce my ministry and to dialog further. I called the day before to see get a head count and I was told that “I had cancelled and that I wasn’t interested” and that “I need not come,” then, “I could come but what was the point.” Then, “Oh please come maybe God will do something and good will occur.” I went and have not heard another peep since. We ought to call it what it is LYING!  What is most irritating to me is that IF I was lost and got this much shifting, drifting, lack of clarity, lying, I would reject ALL pastors and ALL churches-- The witness of Christ is at issue!!! I pray we might wake up!!!

  • Posted by Brandon

    I think it is clear that trust is a big issue for us all....However, there are other issue that hindge here.  One in particular is conflict.

    Conflict is good and can be a great thing for a team.  However, if not dealt with will be damaging.  In the church we need not only be good with creating environments of trust through integrity, but we also need to create environments that are safe; allowing for us to challenge each other so that growth may occur.  It sounds like this is where we continue to go wrong.  Leaders have pride and usually this does not end well for those under that leadership.

    Let’s learn form this....Let’s move forward and lead those God has entrusted into our care with integrity, and create safe places where we can be held accountable.  The challenge is not int he conflict it is in our resolution of conflict.  I think this goes a long way with having trust as a leader.

  • Posted by

    I’m just a choir director with a very traditional view of the Bible: it’s inspired from cover to cover and can be relied on for instruction and correction, etc. I trust the 2 ministers at my church in many ways, but there is a horrible nagging in my mind that I should not trust them at all. This is because both support homosexuality as normal behavior for some people and don’t view it as sin. I view it as sin, as I believe my bible instructs. (I do not hold those who practice it in comtempt, for they are no more a sinner than I am. My desire only is that they can grasp God’s view of it as given to us in the Bible, change, and be in the kingdomof God.) I also hear interpretations of parables I’ve never heard before, like (I just learned) the New Interpreters Bible’s version of Luke 19 about an evil king who leaves to receive a kingdom, then comes back, rewards his buddies who did well, and punishes his poor helpless servant who couldn’t make the grade in this tough selfish world. A quick search showed me that this parable is usually interpreted as describing the Kingdom of God and the king is, of course, Jesus Christ, and the “poor helpless servant who couldn’t make it in this tough selfish world” reacted, as in the parallel parable in Matt., in fear and nourished his fear for all his life. chosing not to do anything with the investment his loving master made in him, etc.

    So I do not trust the pastor because of what I believe is her bad theology and lack of understanding which could lead the people astray is some ways.

    Todd, did your personal survey on trusting in the pastor/boss cover items like theology, understanding, and opinions? And if any of you-all out there have a suggestion for me, let me hear it!

    Thanks, Charles

  • Posted by

    The primary problem with Pastors is they have left the idea of a servant shepherd and embraced the world’s idea of being an entrepreneur.  God did not set entrepreneurs over the church, he set shepherds.
    I was in a church as Pastor of Community Development.  This was a part-time 90 trial to see if we could actually establish a community outreach program.  During this time I wrote and won a $112,000.00 grant with which to establish 10 ministry outreaches.  Presenting the terms of the grant to the senior pastor and admin pastor.  I offered to train someone in the implementation of the grant as my 90 days was completed. 
    The senior pastor said, “Do I look like a fool?  If you are capable of bringing in this grant I want you to establish these ministries.” He instructed the admin pastor “Get with her and implement a full time ministry position and salary.” The admin pastor told me he would increase my salary to fulltime when he could find the money and that it would be retroactive.  I went about setting up the 10 ministry outreaches and connecting the church to the community in many ways including major community programs and the court systems.
    After 5 months and still floating on my credit cards I met with the admin pastor and said I cannot continue with this part time salary and must receive the raise and the back pay.
    He increased my salary after several more weeks by $10,000.00/year instead of 30,000.00 and refused to pay the back pay, saying he never offered that.  Needless to say, I was shocked, hurt and resigned.
    As I told the senior pastor in my letter of resignation, “I expect this from the secular world of business, but I do not expect this lying behavior from my church and those I worship with and expect to spend eternity with.” That was 4 years ago and I have not trusted enough to apply for or look at another church job since.  I have an M.Div and am working on a PhD.  I am not sure where I will end up but cannot trust enough to work with another church unless I know without a doubt that they are shepherds and not entrepreneurs.
    To those who are working with people you cannot trust I ask “Are you not hiding sin within your church and are you not perpetuating this lying spirit of deceit within the body of Christ?” Until we who serve God with all out heart seek justice within the church, we will continue to see the church loose relevance within the world, not because the world is not looking for a Savior but because there is sin in the camp.  We must call the church to be just and Holy.  Would that the Ananias and Sapphira experience were still alive within the church.

  • Posted by

    Are the survey results all that surprising. 

    I am sorry Todd but I didn’t like how you focused on the negative in this article.  At least I felt as though you did.  The numbers are better than the secular world which gives evidence of the work of the Holy Spirit and the pursuit of holiness in the lives of those in ministry. 

    Is it realistic to expect that there are no trust issue in a work environment that includes broken yet redeemed people.  What level of trust are we expecting in the church workplace. 

    I look forward to reading next week’s article on regaining trust.  I feel like that is key for us as leaders to model grace and forgiveness.

  • Posted by

    If we could just ADMIT our mistakes to each other and ask forgiveness we’d be more trusting of each other.  But, because we try to cover - we don’t trust.

  • Posted by

    I know the feeling of mistrust.  I joined the staff of a church nearly a year ago.  I thought it was a fit. But this particular church sold itself as something, when most of it was untrue.  Now, with a senior pastor, at least once a month I am threatened with losing my position at this church.  I have kept this a secret, until last week when in front of the choir, disguised as humor, the pastor made the same sort of comment.  I am seeking full time employment outside of the church, or another church.  I have experienced a serious lack of integrity here.  Should I make my concerns known to the church council?  Maybe.  The people at the church are wonderful to me, but the pastor continuously demeans me in private, and now in public.  I am in prayer about this.  The people of the church deserve better.

  • Posted by

    I grew up as a PK and am currently pastoring my second church.  This is alot of work that needs to be done in the area of trust.  In all my experiences working in the secular world (state government, fortune 500 companies), nothing comes close to the disappointments and pain I have experienced in the church.  Sadly, we have too many control freaks on boards and leadership who do not have a clue of divine vision and purpose.  Most times, they are resistant to change and undermine the pastoral leadership in place.  My prayer is that the people in the pews will have their eyes open by the Holy Spirit and rise up and demand a better way that for leadership to operate in integrity, honesty, compassion, and dignity.

  • Posted by

    “As a staff member, my senior pastor applauds me in front of people, but his comments to me behind closed doors are 180 degrees the opposite.”

    Others commented about feeling like their senior leadership used their staff to ‘cover themselves’ in case things went south. 

    Another wrote:

    “As a staff member, I never felt like I could trust the leadership to give me the right direction without hanging me out to dry, if their plan backfired.”

    WOW- I have been the staff member on both of those ends.  One with the former pastor and one with the current one.  So many times Senior Pastors speak of how hard they ahve it and how much is on their plate but a lot of times it is the rest of us on the staff that keeps their plate from breaking yet they are the ones with all the glory.  I don’t do this for glory but rather for the Lord.  However, would it kill you to give us a “thank you” once in a while....when NO ONE IS LOOKING?!

  • Posted by

    My wife is active on a forum for Pastor/Ministers’ wives. Looking at some of the discussions, she noted that a lot of the problems that Pastors have with Elders/Deacons are identical to ones that staff members have with Senior Pastors.

    I suspect that a lot of the problems arise from a lack of clear lines of authority. Who does the staff answer to: the Pastor, or the Personnel Committee? Ask that question in a lot of congregationally run churches, and you get some really vague answers.

    Also, dismissal of ministers has become so commonplace today that most church employees have at least heard the horror stories, and know if that if it happens to them, finding a new place of service will be very difficult. This lends itself to an atmosphere where the primary concern is protecting yourself at all costs.

    The solution to this? In my view, three-fold:

    1. Pastors need to be Godly leaders, and do what is right, even if it is not convenient. They need to be trustworthy, and they need to publicly support their staff members.

    2. Staff members need to submit to the authority of their pastors. If they find themselves in a situation where they cannot do so with a clear conscience, they need to seek another place of service, and do so in such a way as to not undermine the Pastor and his ministry.

    3. Church members and their leaders need to recognize that the staff can only have one quarterback, and they need to let their Pastors lead the church staff without constant second-guessing. Personnel committees can be great instruments in settling staff issues, but they should never take on the role of “protecting” the staff from the Pastor.

  • Posted by

    What can we expect when our denominational leaders exercise authority as if they were in a large secular corporation?  I was in seminary back during the days when a large denomination experienced a shift in leadership.  At the seminary level, professors were treated the same way I have seen managers treated in corporate takeovers.  If you were a part of the old administration, you were on the losing side and you were out, regardless of your theology, your giftedness as a teacher, or the clear evidence of God’s work in your life.  I saw a very humble librarian’s life nearly crushed by a prominent seminary leader who is often in the public spotlight these days.

    Sadly, while I agreed for the most part with the “winning side’s” theology, the whole experience left me feeling hurt and angry, and it has taken me quite a while to fully get over it.  Honestly, I have been in a large corporation in which a takeover took place, and there was no difference int he type of behavior that took place, that I could discern.

    I have subsequently left the denomination and attend a very evangelical nondenominational church.  I volunteer my time with a local prison ministry and have been richly blessed that God has allowed me to minister in that capacity. 

    With leaders who can’t differentiate between means and ends, it’s no wonder that trust has become an issue.  As one person said, we can be thankful that there is a difference int he numbers, and look at that as an example of God’s work, but one would hope for much more…

  • Posted by

    I was the youth pastor ata church 13 years ago and had terrible experience with a sr. pastor drunk with power.  Over the course of his first year, he replaced board members he could not get along with, hired his wife as a staff member, fired the treasurer and took over the checking acct., received credit cards in the church’s name which he was the sole signer on and had an extramarital affair.  I left that church extremely disillusioned with ministry and went into secular work until just recently.  He eventually left that church with about $65,000 of his personal debt and the church treated him like gold and never prosecuted him for it.  Mistrust in ministry is alive and well.  My curent church is the exact opposite and I couldn’t be happier.

  • Posted by Chris Forbes

    My comments are related to the methodology of the survey. Since the survey is not scientific, the percentages and analysis can be misleading. That fact was very clearly pointed out, but then the report continued to analyze the survey as if it were scientific, extrapolating statistics and making analysis. I think this would be an excellent study to undertake using proper survey methods. I encourage everyone to take the results with a “grain of salt” until such research can be done.  While I agree with the things people are saying about how to address the “problem”, it needs to be pointed out that we don’t truly know what percentage of staff think about anything based on this survey.

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