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What the Church Can Learn From Google

Orginally published on Tuesday, September 26, 2006 at 7:48 AM
by Todd Rhoades

I was just reading my new copy of Business 2.0 magazine; and found an interesting article on Google. There was the story of Sheryl Sandberg, one of the Vice Presidents at Google.com who committed an error that cost Google several million dollars...

“Bad decision, moved too quickly, no controls in place, wasted some money,” is all she’ll say about it—and when she realized the magnitude of her mistake, she walked across the street to inform Larry Page, Google’s co-founder and unofficial thought leader.  “I feel feally bad about this,” Sandberg told Page, who accepted her apology.  But as she turned to leave, Page said something that surprised her.  “I’m so glad you made this mistake,” he said.  “Because I want to run a company where we are moving too quickly and doing too much, not being too cautious and doing too little.  If we don’t have any of these mistakes, we’re just not taking enough risk.”

Hmmm… how does this apply to the church?

How much risk is your church taking?  Are you doing too much, or too little?  Larry Page seems to put things in this scenario:
Move quickly --> you do too much
Move slowly --> you’re too cautious and get too little done
No mistakes --> you’re not taking enough risk.

Google works hard to risk, try new things, and move forward, even if it means some eventual mistakes and mis-steps.  Their mission is so important to them that they would rather risk doing it wrong sometimes than not doing it at all.

That got me thinking about our mission as the church.  Do we value our mission so much that we tackle it with as much vigor as Google does?

Do we give staff and lay leadershipmembers the freedom to fail?

Do we support them in their mistakes?

Do we take risks that, more often than not, take us closer to reaching our goals and mission?

Or do we shrink back, moving slowly and cautiously, second-guessing every decision?

Let’s face it… the stakes are a lot higher in our line of work than that of Google’s.  We’re in the fight for people’s souls. 

Which would you rather lead?  A church that has the tendency of moving too quickly and doing too much; or one that is known for being to cautious and doing too little?

If you’re not making mistakes, you just might not be risking enough!

Your thoughts?

Todd


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 TRACKBACKS: (0) There are 8 Comments:

  • Posted by

    I think this is a great article.  I did a lock in with our teens a couple of years back.  We usually have around 50 @ this lock in.  I planned a little over 50.  I had almost a hundred teens show up.  Not enough staff, food, our equipment.  What a good suprise and great problem to have.  God took care of it, and we had the best lock in we ever had. 
    This lock in made people nervous.  Some of the church people where grumbling, but I was praising God that i got to share the message with 100 some teens.  I did not have enough food, sponsors etc. but God took care of it.  It was a risk, I could have turned the kids away and said we were not ready for this, but why would I do that?  That was a risk I was willing to take to share the gospel with these teens.
    God stretched the sponsors the food what a time we had. 
    In ministry we can’t plan for everything, and we need to dream big for God.  He won’t put anything in our lap that we can’t handle.
    Good article!

  • Posted by kent

    again right on the money. Sent this to my whole staff.

  • Posted by Chris

    I think this also goes for church planters and the denoms that are sending them.

    Do they (denoms) allow the planter to be aggressive, take risk and sometimes fail for the sake of the kingdom?

    Sometimes planters are freaked out because the “church plant” is so huge for a denom that does not want to waste it’s resources...because their are not a lot of resources to go around in the first place.

    Maybe this is also why we plant so many churches in fast growing suburbs....but, for some reason few churches seem to be started in the city.

    I think we need to bring back the art of risk and the grace of failure to the church.

  • Posted by

    Making mistakes is usually not fatal… repeating those same mistakes is very often fatal.

  • Everyone makes mistakes, but there is a problem in doing things too fast and furious in church ministry.  It can be “of the flesh.” Rather than rushing off and doing things, asking God to bless it, we can seek God’s will and timing instead.  It’s easy for man to create his own busy work.  Google is a product of the flesh, but kingdom building should be a product from working “in the spirit.”

    John 15:5
    5"I am the vine; you are the branches. If a man remains in me and I in him, he will bear much fruit; apart from me you can do nothing.

    ...Bernie

  • Posted by

    This can be a great post, and is.  Risk taking is foundational to our faith and its proclamation.  The question is what you determine to be a “mistake”.  I am on staff at a church. and would define a mistake as a risk taken that doesn’t accomplish its intended ministry purpose.  Our leadership would define a risk-taking mistake if any people complain regardless of its effectiveness.
    I unfortunatly would hesitate to forward this on to our staff for fear of this misunderstanding.

  • Posted by Matthew Tilley

    I think the bigger lesson is less about taking risks and working fast and more about a spirit of reconcilliation, forgiveness and honesty.

    I think that the business world and Google operate by terribly different standards that the church should be.  I should be working for God, not results. I should be doing what I do out of a love for and desire for Christ, not to see how many people I can “get saved” or even “get to church.” My job is to do exactly what the scripture says and to obey the prompting of the Spirit.  If I’ll do that, God will do His work through me.

    “I have planted, Apollos watered; but God gave the increase.  So then neither is he that planteth any thing, neither he that watereth; but God that giveth the increase.” I Corinthians 3:6-7.

    What amazed me about this story (and what I see as so missing from today’s churches) is
    1) the honesty and integrity it took for the VP to admit her mistake, to own up to it, to share the news with the appropriate authority and be willing and ready to accept whatever consequences were necessary.  That attitiude alone indicates the proper actions and intent, even if the result of those actions is less than desireable.  She was after what was best for the company (big returns to investors) and was distraught (and willing to correct it) when her well-intended actions didn’t exactly accomplish that.

    2) the attitude of forgiveness and reconcilliation that Larry Page exhibited.  Most would NOT go to him with this kind of news because of the fear that he would fire them or hinder them in their career at Google or even in the entire tech industry.  But instead, Page says that the result of her work indicated the value of the work she was doing.  Further, I am confident that the exchange, as reported here, was not the end of the story.  I’m sure there were repercusions: I’m sure that her revenue goals weren’t lowered, I’m sure there was a thorough investigation to understand the problem, I’m sure that some sort of probationary period or, at least, some sort of review process on her decisions for a period.  Bottom line: there was likely not reckless forgivess ("oh, it’s ok, we can afford to lose millions of dollars"), but an attitude of reconcilliation—seeing that this was a thoughtful, useful employee that made a bad decision; worth saving.

    That’s the real lesson to churches; not a prompt to be more reckless, regardless of the consequences.

  • Posted by

    Matthew, you pegged it!  Thanks!  That was my take on it as well.  The ability to forgive mistakes can help a church take risks...when done properly, not in haste.  Implementing a new program is a risk.  And when mistakes are made, how we reconcile, learn from mistakes, in honesty, and grow helps the church in the long run.

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