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Would Your Church Utilize a Church Secret Shopper

Orginally published on Monday, August 10, 2009 at 7:52 AM
by Todd Rhoades


Our good friend Greg Atkinson is offering a new 'secret shopper' service for churches. Essentially, he will come to your church and take a look at everything from your church’s parking lot, lobby, nursery, facilities, signage, restrooms, overall feel and a main focus on the worship experience including music, technology/media and preaching.

Hopefully, all of our church's are consistently getting feedback from visitors and new comers. But have you ever used a professional to do this type of thing? And if not, would you consider such a service? What do you think?

For more information on Greg’s new service, you can read more here...


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  There are 4 Comments:

  • Posted by Kevin
    Monday, August 10, 2009 at 12:16 PM

    Todd,

    I believe this was highlighted a few years ago in a book called, “The Five Star Church: Helping Your Church Provide the Highest Level of Service to God and His People” , which I read when I was interning for the pastorate. 

    We all think we’re “friendly” and “effective” but these “secret shoppers” can really tell the church if they are living in their own alternate reality.

    http://www.amazon.com/Five-Star-Church-Helping-Provide/dp/0830723234

  • Posted by Pat
    Monday, August 10, 2009 at 12:57 PM

    I would utilize one in a heartbeat.  Visitors don’t always give good, honest feedback for fear of being seen as critical.  Plus, any one visitor may not hit all the areas that a professional shopper would.

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  • Posted by
    Tuesday, August 11, 2009 at 9:47 PM

    I love the concept of getting an outside perspective.  However, I’m more interested in what an unchurched person thinks about my church, especially the Sunday morning experience.  A couple of years ago I had the staff of the church I worked at read “Jim and Casper Go To Church”.  I also invited unchurched friends to secretly visit our church and complete a survey I had created to gain an outside perspective.  I even offered the participants $50 for their time.  When we discussed the book I then revealed the secret worshipper results and we had a very robust discussion about what was working well and what we needed to change.

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