Cable Company Goes TBN 24/7 for Delinquent Customers

Orginally published on Friday, July 13, 2007 at 6:57 AM
by Todd Rhoades

Yet more breaking news from TomintheBox... Cable Pro of Knoxville has for years had to put man hours and money into the problem of cable company clients who were delinquent in their payments. The practice has traditionally been that cable customers who persisted in not paying their bills would, after three notices, have their cable service cut off until their account was settled. While this practice has been successful in rooting out non-paying customers, it still costs the company an estimated $60,000 per year in lost time, and man hours. But recently Cable Pro president, Larry Maezell experimented with a new idea that has so far been very successful. Now, instead of canceling a person's service, or sending him or her repeated notices of delinquency, Cable Pro simply changes a customer's subscription preferences resulting in his or her service becoming 24 hours of the Trinity Broadcasting Network on every channel...

But recently Cable Pro president, Larry Maezell experimented with a new idea that has so far been very successful. Now, instead of canceling a person’s service, or sending him or her repeated notices of delinquency, Cable Pro simply changes a customer’s subscription preferences resulting in his or her service becoming 24 hours of the Trinity Broadcasting Network on every channel.

“It’s worked beautifully” said Maezell. “In the past we’d have to try and try to get in touch with the people who weren’t paying, try and get our man out there to cut off their service. It was just a big hassle. Now, they call us!”

Cable Pro customer Chris Kjos was one of the first to experience Cable Pro’s new policy…

More on this (and other great news) at TomintheBox...

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