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church staff

Don’t Keep Your Staff Guessing

Orginally published on Tuesday, April 05, 2005 at 10:43 AM
by Todd Rhoades

Pastor Bruce Johnson, pastor of Seneca Creek Community Church has written a short piece that on staff communication that I think is important for us all to consider this morning… Bruce writes, Have you ever started a job and wondered, “What does my boss care about?"  We all know that every boss has certain expectations and idiosyncrasies, but most of us spend months (and sometimes years) trying to figure out what they are.  None of us like that, so why don’t we turn that around?

Why don't we make clear to our employees, from day one, what our expectations and idiosyncrasies are?


This week, we started two new employees at Seneca Creek—and one of the pieces of paper they get is entitled, "Bruce's Idiosyncrasies".  So, from day one, they know all of my little pet peeves as well as my big "rock" items.  The big "rock" issues are easy for most of us to identify, like "I care passionately about us getting our work done, on time, with excellence."  But, it's often the little things that really get under our skin that hinder our relationships with staff that we don't communicate.


For example, "I really dislike it when people leave a conference room with the chairs all over the room (i.e. not pushed in to the table neatly arranged)"  I know this is obsessive compulsive, but it is me (and, in our case, I am the boss).  Keeping an office environment clean matters to me.  It's one of those excellence things (and, in our case, core value number three).  When someone leaves a conference room a mess (or a production room), it communicates, "I don't care" or "Someone else needs to clean up my mess" or "I'm too important to clean up my
stuff" or "Excellence doesn't matter to me."  In other words, it doesn't communicate anything positive. And frequently, I end up going in and straightening the chairs and cleaning up someone else's mess. As you can tell, this bugs me.  But, if I never communicate this, and someone doesn't clean up, and I keep this frustration buried inside me, chances are, it'll poison our relationship.


So, what are your idiosyncrasies?  What are the big "rock" issues and the little "issues" that get under your skin?  In my case, it's a list of a little over twenty things that new employees know from day one.  They don't need to play the guessing game or wait six months until the hammer comes down.  No, from day one, they know what will make me happy and what will tick me off—which, as an employee, is a good thing to know!”


(You can read all of Bruce’s writings and comments here at his blog…)


FOR DISCUSSION:  Have you ever had a ‘church boss’ that wasn’t clear on expectations?  What eventually happened?  If you are a ‘church boss’, how to you effectively communicate your expectations and idiosyncrasies?  Let’s talk about this here today!


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 TRACKBACKS: (0) There are 30 Comments:

  • Posted by Todd Rhoades

    Thanks, David, Larry and Daniel… I understand how this works, and it does make sense.  It’s just interesting to me to read the comments of pastors who are so quick to criticize and attack other pastors who they feel are criticizing and attacking others. It’s like a giant lovefest.  smile

    And we spread a lot of love around here at the MMI blog at times.  smile

    Todd

  • Posted by

    Todd and Bruce,
    In no way did I mean to personally attack anyone.  If I did that in anyway I truly am sorry.  Although I disagree with the language of this I believe in the heart of what you are doing.  Bruce I am sure God is using you to do great things for His Kingdom and I believe you probably are a great Shepherd. 
    Todd sorry if I added to the frustration, however I enjoyed the process of talking this out with you all. 
    I really do enjoy this blog.  Thanks for putting up with me.
    With all respect

  • Posted by

    Todd,

    My background is that I’m taking some seminary classes, and these are relevant issues.  I’ve had a class in “Leadership,” and currently finishing one up in “Church Ministry and Management.” In class, there are lots of discussions on this topic.  I’ve also worked in the computer engineering industry for 21 years.

    One of the learning points is that Jesus is our role-model; leadership is opposite for the church than it is for the world.  The world loves to “Lord it over others.” Jesus said the opposite: the greatest is the servant of all.  The idea is of Senior Pastor being a nurturer, not a Lord. (See Mark 10:42-43)

    It bothers me that someone is writing about leadership principles, but is advancing faulty teaching.

    Fault 1: Identifying straightening chairs as a “excellence” issue, when it’s not (simply a pet peeve, at best).

    Fault 2: Forcing it because “He’s the boss.”

    Who will tell him that it’s simply a pet peeve, at best, or a obsessive-compulsive disorder, at worst?  (See this for the disorder: http://en.wikipedia.org/wiki/Obsessive ).  His employees can’t; they’d get fired for insubordination.  He’s made it clear this is a non-negotiable rule for business.

    Outsiders (from his organization) are the only ones who can tell him.  He’s writing a public blog, so he should expect public responses.  Does he want only positive responses (same with you?)?  That’s up to you, as the blog owner.  Most blog owners have rules, and delete or ban those posters they don’t appreciate.  Most are conservative (no bad posting) but some are totally open-- it’s up to the blog owner.

    I’m sorry that I hurt Bruce’s feelings.  When a Dr. tells a patient that they have cancer, it also hurts… but then the patient has a chance to do something about it.  I believe Bruce needs to fix his broken (sick) leadership ideas about straight chairs and apparent use of “authority” to enforce things. 

    I may be wrong, but it’s my opinion that he has a disorder that he needs to deal with… just my opinion.  If that makes me “judgmental,” does it also make others “judgmental” who disagree with me?

    I think it’s important to say something when one see an error, being put forth as a good principle.  Otherwise, we would be doing a disservice by propagating bad teaching.

    ...Bernie
    http://www.FreeGoodNews.com

  • Posted by

    Language and lists aside, there is much more to this subject than what we call one another and what we want.

    Simply put, everyone is under some type of authority good or bad.  Hopefully those that want to follow Christ’s example will lead fitting to the pattern He modeled for us.

    I understand that communication is an essential part of every relationship and am not discounting its importantance.  I feel there are additional means that those in authority can use to effectively communicate to those they are responsible to oversee. 

    INSPIRE them to follow your example - lead by example.  If they are “plugged in” they will take notice and follow suit.  Make sure eveyone sees you doing the things you’d like them to do. 

    If it fails, CHALLENGE them to take a step up and encourage them in the process as you are doing it together. They need to see why it is important and why it makes a difference.  Good leaders always bring out the best in the people they rub up against daily.

    Yes, there will still be times when someone misses the boat . . . that’s when we bring out the best tool - LOVE.  Scripture tells us that love covers a multitude of sins.  Though different preferences and work styles are not sins, they sure can make life miserable for one another.  If we can cover one anothers sins, we can surely ask God for grace to cover one another’s annoying behaviors for a bit more before letting things “get under our skin”.  “Prefer one another” would be the word of the day.  Just look at all the annoying things Jesus put up with when traveling around with his disciples.

    Finally, yes, there may come a time to deal directly with behaviors that continue to be a reoccuring problem.  Change is a necessary part of growth and sometimes it isn’t always pleasant but ultimately it is for our good.  No one said it would ever be easy.

    Leading and being lead are heart issues.  Those that must give an account for how they handle others know how important it is that they “love and grow” people from glory to glory daily into the image of Christ.  Yes, we might have a list of preferences but in the end we must live out our faith by “preferring.”

    Thanks for the subject posts.  They keep us all “sharpened” in the Kingdom of God.

  • Posted by

    Bernie,

    Taking care of a church building and keeping things organized from day to day requires the people who use the rooms to practice the art of straightening chairs.  We have so many groups using our small church building that it is indeed an excellence issue.  Bernie, I am the pastor, I am the one whom the congregation hold accountable if things are a mess here.  So I also have a personal “disorder” that I too require rooms to be cleaned and straightened when people are done using them.  I even and more anal.... I have pictures posted above the light switch that shows what order the room is to be set back up in. 

    Church buildings full of clutter and disorganized are visual turn offs to first time visitors. 

    So straightening chairs is a matter of excellence and in fact straightening chairs is a biblical issue!  its called good stewardship of what God has entrusted to your care. 

    Sorry if that offends… but to be effective in ministry and work for Jesus with excellence the chairs must be straightened!  Its a non negotiable.

    ADB

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