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Holding a Church Staff “Accountable”

Orginally published on Tuesday, July 26, 2005 at 2:00 AM
by Todd Rhoades

We’ve discussed several times about the different ways churches handle their pastors and staff.  Some feel that the church handles staff too much like a business would; yet others are on the other side of the spectrum: not requiring any pastor or staff member to be evaluated on a pre-determined job description.  There has to be a balance.  In an article from Enrichment Journal, Steve Marr makes a great point for church staff accountability...  Steve writes:…

Pastor Jeff had been senior pastor for 5 years at his church of 250 members. While the church had not grown, most of his congregation gave him high marks for personal contact and preaching good sermons. But others had left the church, or never joined, because of problems with the other church staff members.

The office secretary, Annette, was often late, took many days off, and was disorganized. As a result, key work was never finished, or was late. Annette forgot to give Pastor Jeff important calls.

Associate Pastor Ed never seemed to make all his visitation calls. He failed to follow through on some assignments and was often late for committee meetings. Some members declined to serve on committees headed by Pastor Ed. Privately, they shared their discouragement over his poor leadership.

Pastor Jeff didn?t hold these staff persons accountable. As senior pastor, he would often cover the extra work himself, giving up time with his family, time preparing sermons, and time leading other church work.

In spite of the fact both Annette and Pastor Ed were failing in their jobs, Pastor Jeff felt he could not take action. Annette had been a fixture in the office for 22 years, and Ed was everyone?s friend.

Accountability
What is needed in this situation? In a word: accountability. Accountability is defined as "the obligation to give a reckoning or explanation for one?s actions and responsibilities." In the case of Pastor Jeff and his staff, it also means clearly defining work or ministry responsibility and then ensuring that each staff member follows through.

Pastors often fail to confront poor performance because of their fear of church reaction. This perspective?that ministry must be nice to all employees?often masks an unwillingness to tackle issues.

Scripture instructs us to "walk in a manner worthy of the calling with which you have been called" (Ephesians 4:1*). Each Christian must be called by God and working in the area of his or her calling. Then the gifts and graces to be successful will operate in their lives and ministry.

An inner-city pastor was cited as a failure for only obtaining one new family for the church in a year. However, over 20 youths became Christians under his leadership. Fortunately, he and the church realized he was not called to be a senior pastor, but was instead a dynamite inner-city youth pastor. He took a youth pastor position with a large inner-city church, and his ministry blossomed. Had the original situation never been confronted, the church would have continued to struggle, and the inner-city church would have been denied the youth pastor God called.

While some workers are misplaced, others are not working up to their capacity. Because someone is busy does not necessarily mean he or she is effective.

Diligence is more than hours and activity?it is work focus. Paul gave us an example, "I run in such a way, as not without aim; I box in such a way, as not beating the air" (1 Corinthians 9:26).

Taking steps to improve
Meet with each staff member and outline in writing the standards and results you and the church expect. Be willing to give and take, but do not retreat from the minimum requirements. Confirm his or her understanding in writing. Then outline the importance of each task. Help each staff member understand the issue is not what you want, but what the church needs to fulfill God?s mission.

For example, Pastor Ed might agree to make a minimum of four visitation calls per month and be on time for each meeting. Annette might be instructed not to exceed her allowed sick and vacation days, and salary would not be paid for additional days worked because of her disorganization. (Perhaps a time management course would be a wise investment for the entire staff.)

Follow-through is critical. Meet at the start of each week and evaluate how each person is doing with his or her goals. Praise positive results and correct poor performance. Do not gloss over deficiencies. The Lord?s work will suffer if tasks are not done well. Most often, work will improve with clear direction and enforced accountability.

If failure continues, sit down with the staff person again. Outline the previous agreement and ask the person to explain what is keeping him or her from accomplishing the assignments. Provide coaching, mentoring, and suggestions, but reinforce the principle that the responsibility belongs to each person individually.

Most often, performance will improve and the staff person?s successes can be celebrated. Do not forget to let this person know how his or her improvement has helped you.

When failure persists, discern the reason. Often, the giftings and talents are not a good fit with the job. A person may lack the ability to stay focused and disciplined enough to follow through on assignments, but may be blessed with an abounding creativity which can be successfully used elsewhere. Help your staff person discern what position might offer more success and provide the help needed to move forward into a new opportunity.

Taking a positive, proactive approach gives the best possibility of protecting relationships long term. Failure to act will result in poor performance and will increase the likelihood of a confrontation in the future.

As God holds us accountable in our lives, hold your church staff accountable. The result will be personal growth for you, your staff, and ultimately for God?s kingdom.

FOR DISCUSSION:  We have a great number of church staff members who are reading this now.  Has this type of accountability ever been a part of the mix at a church where you serve?  For those of you who have been fired from a ministry position:  was there this type of accountability present?  Let's hear your thoughts...


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 TRACKBACKS: (0) There are 26 Comments:

  • Posted by

    How do you “fire” these fixtures, in love, knowing they are probably crying out for you to do so by their lack of performance but you feel as if they want to use you as a scapegoat for their excuse to why they’re not __ anymore? This seems more difficult with volunteer positions and in the smaller “family” churches

  • Posted by

    This is a great article.  As a pastor it is very difficut to do this consistently and yet it is necessary.

    Thanks

  • Posted by

    Where is “Pastor Jeff’s” accountability structure?

  • Posted by

    I’m curious about how others run weekly staff meetings. Seems like staff meetings are the place to set the stage or lay the ground work for accountability. I want my staff meetings to be practical and helpful, yet also inspiring and encouraging.

  • Posted by

    This is very difficult.  Just watched a church implode and split over handling of a long-time staff member.  Often times personal feelings for an individual override performance factors.  I believe written records/appraisals are necessary if for no other reason than to “justify” staff changes with the congregation.

  • Posted by

    As a staff member that wanted accountability, I find the story to be interesting as the support staff is the ones without the accountability. What I’d really like to know is how a Senior Pastor is held accountable? I left 3 ministries because of Senior Ministers that were lazy, unaccountable, and didn’t pull their own weight, yet the support staff was where the focus always fell. Seems like the Senior minister should be held to a greater level of accountablity as well. I finally got tired of moving my family all over the United States and feeling the pain of poor ministry relationships. I think the article is great, Where is the accountablity, and do church leaders even know how to hold a ministry staff accountable? Not for me to worry about now I guess.

  • Posted by

    It seems that this is a problem for most of the churches I know.  The one I am serving in now has an Assoc. Pastor who has been here for nearly 30 years.  He is clearly the leader of the church, and consequently, no pastor can seem to establish himself as the leader.  We’re a church of 350 active members, and the entire community seems to embrace a “status quo” approach to life.  Many in the church talk openly about the AP’s need to move on, but they are unwilling to do anything about him.  Accountability is a problem across the board.  It’s very frustrating when my ministry staff and I try to maintain a high standard of effectiveness and productivity, but the other staff members do not seem to desire effectiveness in ministry.  This is particularly frustrating when it comes to days off and such.  We’re without a pastor again right now—shocking, I know.  I pity the one who comes in and tries to implement any strict accountability measures—not because there’s not a need for it, but because he’ll face such stiff opposition.  Any thoughts on this?

  • Posted by

    Everything rises and falls on leadership.  In a church “relationships” seem take precedence.  The pastor had been there 5 years. There is no mention how long the associate was there but the secretary was there 22 years.  The pastor should, at the beginning of tenure, bring in biblical accountability - even for himself.  It can be simple as “Annette, I’ve noticed you take a lot of time off.  I’m concerned.  How can we help you and how can we do it and stay within budget?” For the associate, “I’ve noticed you haven’t done much visitation lately.  Can we talk about it?  Do we need to see if the standards reflect reality?  Would you like me to go with you on a visit or two?”

  • Posted by Todd Rhoades

    Good point, dsurvivor.  But many times we don’t have the (whatever it takes) to even broach the subject, even positively.  Usually what happens, is we sit and steam about it; and maybe bring it up during the annual evaluation.

    I like your approach much better!  smile

    Todd

  • Posted by

    Out of ministry: ...the support staff is the ones without the accountability. ...like to know is how a Senior Pastor is held accountable? ...Senior minister should be held to a greater level of accountablity as well.
    I’ve seen just the opposite: parishioners and leaders wanting the pastor to ask permission to leave town for the day and yet they feel free to take a week, or more, vacation, usually beginning early Sunday and ending late the next Sunday, without bothering to tell their pastor. Laying out of church for trivial reasons, which sooner or later, becomes habitual. Then the pastor becomes the scapegoat, for not seeking the scattered sheep. I believe accountability should work equally both ways (Eph. 5:21). When trying to chart out a job description with various responsibilities that you needed at that time, you invariably run into something down the road that was left out, yet pertinent. Our modern pat answer, though many times unspoken, is “that’s not my job.” Not to be demeaning, but what if your child told you that, when you asked him to help his sibling to perform a task? Pastors sometimes focus so diligently on not lording over God’s heritage, that we fail to see how to properly lead and be an ensample to the flock. How is that unforeseen door included in the job description of staff leaders?
    1Tim. 5:19-20 speaks of accusations against elders needing 2 or 3 witnesses, and then, if found guilty of sin, rebuking before all. The question may be whether your charge is one of sin or of your perception of how they should spend their time. God may be leading them to focus on something that hasn’t been divulged as of yet. And maybe, when they feel sure the Lord is ready, they will communicate that plan to the leaders and the church as a whole.

  • Posted by

    Our church is just now starting to do annual performance reviews, which greatly help in good accountability.  As a director, it is also helpful for me to hear from the people working FOR me.  Does anyone know of some good “upward-evaluation” forms?

  • Posted by

    I served as Music Minister at a church of 700.  Our custodian had been on staff for 25 years and is now in his 80’s!  Precious man, but the restrooms really weren’t very clean.  He also spent most of his time standing in my office telling me the same stories of the “old days” as he did the week before.  Not only did no one address this problem, but he received a raise each year and volunteers to help him.  He made about double what I did!  Not that that is the issue, but shouldn’t God’s people be more responsible with His money?  My main issue was our stewardship with what God has entrusted us with - namely, His church.  When we look at the issue as wasting GOD’S money and time, it puts a different spin on things.  We ended up leaving the church.  Sad!  :(

  • Posted by

    The article and comments have been interesting to read.  I am a lay person at a church of about 450 with three paid pastoral staff positions and three part-time non-pastoral staff.  Our church is getting ready to celebrate 20 years as a church body this September (with the same senior pastor for those 20 years), and we have always done staff reviews of performance and salary on an annual basis.  Some of those reviews have been tough, but the elders hold all of the staff accountable, and each pastoral staff member participates in the evaluations of those who report to them.  Evaluations can and should be done annually, but the comments made at the annual review should not be a surprise as the issues should be addressed as they come up during the year.  There are two good books that discuss these issues, Bill Hybel’s “Courageous Leadership” and one written by the executive and administative pastors of Granger Community Church called “Simply Strategic Stuff.”

  • Posted by

    I currently serve as AP in an 8 1/2 year old church of 150 - 200 members - 50 of which are faithful.  I believe a very large portion of why we do not see the growth and commitment from the membership, is the lack of accountability - and that, primarily from the staff.  I have been AP for 8 years.  The Pastor who started this work is still here, and called of God to Pastor this work.  So what is the problem?  I love my Pastor with all my heart.  But, while there is accountability TALKED about, there is NONE present.  Our monthly staff meetings are maybe once every six months - if that often.  I know my place in the body, and I do what I can.  But often I feel as though my hands are tied.  God has not released me yet, and I will stay until He directs otherwise.  Praying all the time.
    Any thoughts?

  • Posted by

    Boy, Todd you know how to get ahold of the real issues in our minsitries. I left a thriving ministry because of a change in Pastors. The new Sr. Pastor was inadequate and in over his head. He came from a small Sr.s church of 100 to a multi-generational church of 1,200 - 1,300. In five years it dropped to a little over 700. It still is not growing and people are complacent, and many talk of leaving but hang on hoping things will change. I see a large part of the churches responsibility in accountability is for the Sr. Pastor. The staff cannot hold the Sr. Pastor accountable with any degree of power or authority. The reason being the staff is directly (most of the time) under the Sr. Pastor.  Only the elder or combined boards have, in my opinion have any clout with the Sr. Pastor in any official capacity. But if the boards have been stripped of any power to honestly evaluate and take care of the congregation then what you have is a congregation taking care of the Pastor and not truthfully holding him accountable. I had to leave because the accountability all went toward the staff and only minimal mention to the Sr. Pastor. His preaching was sub-standard, his leadership was week, no vision for the future of the church and as a result grew the congregation down. Staff was let go under “questionable” reasoning, which only reinforced that the Sr. Pastor has all the power. Accountability is very important, but I believe it must be shared and leveled in both directions, not just an evaluation toward staff, but even the staff evalutating the Sr. Pastor and the lay leadership of the church. There are plenty of Lay leaders who need to be moved on because of narrow-mindedness, lack of vision and complacency.

  • Posted by

    I don’t think anyone enjoys confrontation; however, confrontation is a healthy part of leadership development.  We are all accountable because God holds us accountable and therefore our standards of accountability should always line up with the Word of God.  One of the biggest problems in holding staff accountable is the lack of clear vision, direction and communication from the leader over the particular department to staff members.  The Bible teaches that without vision the people perish.  The Sr. Pastor should not be tied down with the day to day operations of the ministry but should be able to appoint qualified, anointed and proven men and women of God to carry out the day to day operations of the Ministry.  Many Pastors disregard the importance of apointing anointed people for the proper task.  The anointing is valuable in a persons life as it removes the burdens and destroys the yokes.  Therefore, much prayer should be given before apointing anyone to any task.  I have found that when God is behind the appointment, the less trouble you have.  For this reason, I believe that a ministry should be ran better than a fortune 500 company.  The Ministry is unique in that it operates on a twofold level, spiritually and business.  We are responsible for first and foremost taking care of souls; however, on the same level we are to handle God’s business in the highest regard as we are God’s ambassadors on the earth, representing the Kingdom of God.  If the church is ran lousy, what will the world think of God’s Kingdom.  God commands that we be not slothful in business and that we do all things decently and in order.  The requirements from God and the ever increasing demands from the IRS deem that church business be ran in excellence.  Daniel was appointed by the King to a high level office because he operated with a spirit of excellence so that the King would not suffer loss.  We must make sure that our King, Jesus Christ, suffers no loss to the kingdom by ensuring that the ministry is ran with a high level of integrity in all aspects of ministry, from the doorkeeper to the pulpit.  When the Queen of Sheba visited Solomon, his business was so in order that she was fainthearted.  The anointing flows in our ministries when all things are decent and in order.  The things that we allow in churches, most jobs would fire for on the spot.  If we can give the heathen 8 or more hours of our time doing all that is required, what more should we do for the Master.  QLB

  • Posted by

    I was an associate at a church that had severe accountability problems.  The head pastor would routinely take calls from his children while we were supposed to be having a staff meeting.  He would hold up the process for up to an hour to hear how his pre-schoolers had enjoyed school that day.  And this happened almost every week.  The secretary seemed to think that we pastors worked for her and the head pastor let her get away with this insubordinate attitude.  The organist (paid) was routinely late to the weekly meetings by up to an hour.  And then as soon as Sunday service was over, the rest of the staff would vanish.  And it wasn’t like this was a healthy church with plenty of other workers to take up the slack.

  • Posted by

    I served on a church staff with over 100 staffers including pastors, support, building & grounds, and facilities management personnel.  We had weekly staff meetings primarily to coordinate who got which rooms for meetings, buses, vans, etc… as well as making sure departmental meetings didn’t step on one another.  Our executive pastor and senior pastor always attended our staff meetings with the executive pastor facilitating the meetings.  Each pastor gave weekly updates on ministry projects, special events, positive improvements and any areas where concerns may have surfaced throughout the previous week.  We also had a weekly one on one with the executive pastor where private accountability meetings were held.  We were never disciplined publicly only praised.  Any correction occured behind closed doors during our one on ones.  Our EP was very gifted and compassionate but would hold each of us accountable for weekly objectives that everyone needed to accomplish.  We established the objectives ourselves, but shared those objectives during that meeting.  We reviewed accomplishments and concerns in our areas of ministry responsibility, we reviewed budget reports for accountability, we had a time of prayer, and always discussed our personal quite time and walk with God with each other.  Sometimes we would discuss senior level strategic directions or projects, as half of the pastoral staff served as elders.  The other half of the elders came from the membership.  We did have job descriptions which really assisted with planning and setting our goals and objectives.  We also had an annual review but rarely did the review bring any surprises as we actually reviewed everything on a weekly basis. This was a great process that challenged each of us to strive for excellence, accountability, and effectiveness.  Everyone was expected to perform at the highest possible level for each other, members, but most importantly for the world we were trying to reach with the gospel.

  • Posted by

    Boe:
    Now that sounds like a well-organized church, even applicable with a smaller-scale church!

  • Posted by

    Wow, where to start.  I’ll be 50 soon.  Serving in my 5th church in the past 24 years.  Associate Pastor in the first two, then church planter, then Sr. Pastor, now church planter again.  As a church planter I asked a pastor friend of mine to come and help in the work as my associate - he came, but did not “work”.  He was always late to meetings, refused to be held accountable (tried all of the things every which way), when I tried to hold him accountable he complained that I was “controlling.” He split my elder board before he finally left.  He did great damage to me and to the work.  After two years of trying to work with him (he had been a good friend) my health actually suffered. 

    Next church had a former Sr. Pastor (of that church) who had been brought back by my predesesor (sp?) to minister to the seniors.  That Sr. Pastor ended up leaving under duress.  I came and inherited the staff.  The former Sr. Pastor told me he planned on “diminishing” in the church.  Promised he would leave if problems occurred.  Well, he didn’t.  He too was totally unaccountable.  He would not support me on things and probably worked behind the scenes to undermine leadership efforts.  Finally I had had enough and I gently asked the older man to leave.  He refused.  Threatened me and proceeded in dragging me and the leadership through the mud for 18 months or so.  He finally left and the next day that he was officially off staff he led a group of people to throw me out.  He got the denominational leadership on his side (he has known them for years).  They never even bothered to ask me what happened.  Then they voted me (and the leadership) out. 

    (Obviously there is much more to these stories.)

    Now, started new church 2 1/2 years ago.  AM DETERMINED NOT TO PLAY CHURCH THIS WAY EVER AGAIN. (God willing. smile) I have never had such freedom in ministry as I do now.  It is going well. 

    My conclusion to the matter?  Accountability is all a matter of the heart of both the Sr. Pastor and the Associate Pastor and the Organist, the Secretary, the Custodian, everyone.  If someone is intent on being lazy, rebellious, stubborn, etc. then they will be until their heart changes.

    I have read all of the stuff over the years.  I have tried to implement them.  I have been patient, I have been bold, I have talked nicely, I have given them rope, I have picked things up for them, I have tried to hold myself to a higher degree of accountability than I hold them, I have sought advice and wisdom from other pastors and leaders ... IF THEIR HEART (AND MINE) AREN’T RIGHT, IT WILL NOT WORK.

    I have much to say about this but I have rambled on long enough.  Please don’t pre-judge or jump to any conclusions to what I have said or not said.  This is not complete.

    JDA

    P.S. - guess what?  I’m trying to add staff to our current church.  Am I a glutton for punishment of what?

  • Posted by Rob Rogers

    Wow! It’s about time the Body of Christ(first) and church staff (second) acknowledge the BIG ELEPHANT that sits in a lot of our churches. I’ve worked at so many unhealthy churches! They’re all so similar it’s not’s funny.  Here it is:  little, driven dictators trying to find self worth, then there’s the scared, spiritually immature church attenders that aren’t willing to stand up against the injustice and do what’s right.  All of my experiences have added up to many little-bitty-"we’re doing nothing to advance God’s kingdom but we’ve got a great country club” type churches.  (I don’t sound bitter do I?) smile
    One way I’m dealing with this problem is that I’m asking God to “create in me a pure heart”, and give me the power to grant a lot of grace and equally important is to clarify God’s calling on my life and articulate my values.  I want to make an impact for Christ. Unfortunately I have been very disappointed in my ministry staff experiences so far. 
    Who know’s? Maybe God’s preparing me to be part of the solution in restoring the local church to becoming healthy again?  Maybe, just maybe…

  • Posted by

    I don’t understand why accountability has to be a negative.  I asked my church leadership to provide a review for me.  It is my desire to grow in my ability to minister and identifying growth areas is beneficial.  (I know this sounds like a goodie too shooes response)but its mine.  Accountability within groups of trusted brothers (or sisters) strengthens so should accountability for bettering staff.  Iron on iron.

  • Posted by Johnnny

    We do monthly accountability with our elders with personal questions concerning family, thought life, faithful in studies, prayer, etc.  Then we are planning on doing yearly staff reviews.  We are using Dan Hotchkiss’s “Annual Staff Review Agenda”.
    http://www.danhotchkiss.com
    http://www.danhotchkiss.com/articles/FDR9904_staff_reviews_made_useful.htm

    You can find some helpful staff reviews here: http://www.tjd.uua.org/re/
    Look toward the bottom for the DOC file:  “Collection of Resources on Staff Reviews and Evaluations”

  • Posted by

    Matt:

    Accountability is good, when it operates in an enviroment of trust, as you’ve said.  However, when trust has been bruised or broken, suspicion concerning motives kills accountability.  When there are no hidden agendas, personality conflicts, turf-shepherding issues, or impure motives, accountability is a breeze.  However, the flesh is ever-present and the enemy of God is aware of just how easily these issues can be used to destroy fellowship and spiritual drive in a church.

    That’s why so many churches need to move away from “growth” as their focus and turn toward “health.” Along with many others who have been in the ministry for quite a while (30 years for me), I believe with all my heart that we will not see spiritual awakening and real revival in America, until we see the church get healthy, centering not just on our personal relationship with God, but with our relationships within the family of God.

  • Posted by

    We just spent two years trying to help our youth staff perform thier job duties.  Plain and simple they refused every infusion of grace offered.  As the new lead pastor I worked to counsel redirect and then paired them with people who could walk with them on a daily basis to help them succeed.  The healthy goals set for the staff were attainable. e.g. visit 5 of the kids who attend regularly on Sunday.  In 10 months they could not get it done.  We wrote out the expectations and had signatures and agreement.
    And I have gotten some flack, from at least one youth.  That’s part of leading.

    The power in relationships in the church setting tends to blind us to the realities of working in a healthy environtment and creating said.  Here’s to follwoing after the master and loving enough to do the difficult things well.

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