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Maybe the Church Should Become a Little More Like Wal-Mart…

What is the price or value of a soul? $215,000. That’s the price that Wal-mart has put on each of their customers. A couple weeks ago, I happened upon a documentary on CNBC about the inner workings of Wal-mart. It was a very interesting program. One of the main things that stood out to me is that Wal-mart has done extensive research into their business. If, for example, I go into my local Wal-mart store and get bad service; can’t find what I need; have to wait in the checkout line too long; or anything else that really makes me upset, Wal-mart knows that they have a lot to lose. In fact, they’ve calculated the value of what I’m worth to them. If I get mad at Wal-mart and never return, I have just cost the company (on average) $215,000. That’s how much sales they have figured they will lose from the average customer over their lifetime if they don’t come back...

Wal-mart puts a high value on me and every other person and family in my community.

Many churches, on the other hand, seemingly couldn’t care less about the people in their community.  Sure, we give them lip service, but when it really comes down to reaching our target, many of us are too busy arguing about carpet color, worship styles, and how much to ‘give’ to missions in Africa, all the while missing the main point of reaching our own community for Christ.

Wal-mart provides diapers and socks and hemorrhoid cream for a profit.

The church offers eternal life and salvation for free.

Shouldn’t our communities know we value them at least as much as Wal-mart?

FOR DISCUSSION: Here’s today’s questions for you: 

--Does your church value people more than Wal-mart? 
--If so, what does that look like in your community?
--Who is better at reaching their audience in your community?  Your church or Wal-mart?
--Does your church even have a specific target audience?
--Does your church have a specific plan to reach that audience?
--If your church shut down today, would your community notice?
--And if they noticed, would they care?
--What is your church offering your community that no one else can or does?

I’d love to hear your response.  Please add your comments below…

PS—Please know that I realize that not everyone is a huge fan of Wal-mart.  And no, I’m not calling for the commercialization of the church or for the church to take the same business tactics as a giant corporation.  I’m also not comparing the church to Wal-mart’s hiring practices, their growth and expansion strategy, or their position on gay workers.  Just to be clear… I’m just saying that Wal-mart knows their target and does everything in their power to reach their target more effectively.  That by itself is something that I think most churches can learn something from. —Todd

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This post has been viewed 1094 times and was added on June 10, 2007 by Todd Rhoades.
Filed under: Leadership Issues  Leadership Development  
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  There are 44 Comments:
  • Posted by

    Wal-Mart does its business analaysis, finds a sites, builds it and the people come.  Why?  They offer something the people need.  But not every one has the same needs.  Not every person shops at Wal-Mart - just enough so it is profitable.

    The early church did not have the advantage of buildings.  The early church was in the minority for the first two centuries.  Most people did not know they needed God and His offer of salvation. 

    Today the culture is changing and Christianity is the minority group in many places.  Building a nice building works for those who have a need for a church building type of ministry.  But for the rest, we are to go make disciples.  I like the comment about the one who coached little league.  For me, my wife and I focused on the fact that the pastor is supposed to be hospitable.  We invite people to our home for a meal.  Visitation does not work so well here but people enjoy an invitation to the pastor’s home where the pastor’s wife can really cook.  And by the way, most people have a need to eat.  And...about 80 percent who come to dinner stay to join the church.  We are not Wal-Mart...just a church.

  • Posted by

    adelantopastor asks, with reference to my analogy of the small town corner bar and grill, “Wonder what your seminary proff would think of that?” Answer:  Actually, he wrote it.  Except he said “VFW Hall” instead of corner bar.  You can read it in its original context in the introduction to the book “Breaking Barriers:  The Possibilities of Christian Community in a Lonely World.” (Lyle D. Vander Broek.  2002, Brazos Press division of Baker Book House Co.) The book is a discussion of “the kind of community the church can offer… a community that has its foundation in God’s love.”

    One of my favorite lines from the book… “Christian community is not optional, like a club that one may or may not join.  It lies at the center of who we are as disciples.  And our definition of Christian community also means that we must beware of thinking we can build community as we might in clubs or organizations (or big box stores?!) Christian community is not simply a matter of having more potluck dinners or softball games.  The love that we have for one another is inexorably linked to the love we have known in Christ.  Without discipleship there can be no fellowship.” (par. comment mine)

    Grace and peace…

  • Posted by adelantopastor

    What exactly is the VFW Hall, what activity goes on their?

  • Posted by Chad Dvoracek

    Very challenging Todd.  So much in fact I cut and pasted this article into my blog (with all your info of course.) http://www.moundassebly.org/blog.  You can delete the link if you want, not trying to market just letting you know I used your stuff.  Let me know if you would prefer not to be posted like this or if I crossed and copyright lines.  Thanks again I really appreciate the ideas presented here.

    Chad

  • Posted by

    Link away, Chad… Link away!  smile

    Todd

  • Posted by Tye

    Just a quick comment. Many of you are missing the point. A VERY quick perusal of the comments tells me this. PEOPLE is the ministry! (quoting Sarah White, widow of the late Reggie White) And people are so important that we have to offer OUT OF THIS WORLD customer service and this includes treating everyone with love, respect, grace, and mercy.

    AND, remember, the church is the body of believers. Everyone has to adopt this attitude, not just the church staff. And it starts with the church staff.

  • Posted by

    This message is for Randy;
    I think you missed the point Randy! The point was, whether dollar amount, or head count, people are seen for the value they can give to the business to keep it viable.
    We do the same thing on Sunday morning. Try running a church with no body there!!!! Pretty soon the value of those people is measured in many ways, their tithe, their support of ministry, their gifting. Walmart doesn’t ask for my gifts or my support other than buying their products.
    Walmart meets my material needs and I gladly pay them for it, if it’s a good deal.
    A weathy and successful business owner told me once that a “good” deal is a profit for the seller or vendor and a reasonble price and quality product for the purchaser.
    Parallel that with the church; a good “deal” is our people receive spiritual food and give back into the storehouse so the supply is continuous.  Why do you think the tithe was instituted? A large part of the reason was so the Priests, temple worship needs would be met.They were God’s instruments of His Word, Will and Government.  God called it a tithe and NOT a tax.  A tax is a bill, a tithe is connected to our life and heart.
    The church practices business, like it or not. Sometimes it’s good at it sometimes not so good. The Spiritual dynamic is that God can take our little and magnify to his glory supernatually because it’s all His anyway. The problem is we often don’t see our people as valueable, only commodities or “giving” units. So...what’s the differece between that and Walmart. At least Walmart attached a figure to it. We like to keep it hush hush as if being quiet is more “spiritual” or more “Godly”.  Your employer hired you for you can “give” into his business. And you don’t think he’s counting the profits or benefits from hireing you? If you’re a Pastor, you don’t think that board or Elderboard or congregation hadn’t considered what they were getting? Value is caluculated, we just don’t talk about it.
    Our nation suffers from people feeling devalued and being just a cog in a big wheel.  Knowing that Walmart considers me worth $215,000. makes me feel like I have a little more power to push a point when disputing a broken product or cutting a deal.
    THANKS TODD, you did good. You’ve encouraged me to make it know to my congregation how valueable they are to me and God. And just maybe the courage to say “how” much their worth.
    Reconsider your comment Randy, I think it’s more profound than giving only a glance.

  • Posted by

    I guess the fact is, Americans live to consume, so why not look at church - people/consumers to be valued and all - the same way? I wonder if that was the idea behind Acts 2:42-47? I wonder if that is how churches out in third world countries percieve the people in ther body?

  • Posted by

    Randy,

    I wasn’t implying that churches must guage their fruitfullness on numbers.  Even a small church that has faithful members can do great work.  But no church can be fruitful (or whatever you want to call it) if they do not have people.  What you do once you have them in the door is what really counts, but a little creativity in getting them to church never hurt.

    The thrust of this topic is not really about WAL-MART, but it is about adapting tools that have worked well in other areas such as business and marketing.  Simply put, all marketing really is is a tool to get out a valuable message to the people that need it, whether that message is “Pork chops are on Sale” or “You can have more abundant life with Jesus Christ”.  The greatest church in the world will fail if nobody knows about it.  Let’s get the word out.

  • Posted by

    Randy

    I wasn’t implying that the church should just use numbers as a guage of their sucess.  Of course even a small church that has faithful members can do great work.  But all churches, in order to accomplish anything, need people. 

    The thrust of this article is not really about WAL-MART.  It’s really more about being creative and adapting tools that have worked well in other areas such as business and marketing.  Simply put, all marketing really is is a tool to get a valuable message out to the people that need it, whether that message is “Pork chops on sale this week” or “You can have abundant life with Jesus Christ”.  The greatest church in the world will fail if nobody knows about it.  Let’s get the word out.

  • Posted by

    James says… “I think you missed the point Randy! The point was, whether dollar amount, or head count, people are seen for the value they can give to the business to keep it viable” and “The church practices business, like it or not.”

    James, one phrase hit me like a ton of bricks: “...people are seen for the value they can give...” This is the difference between Wal-mart and the Church, the difference between “business” and the kingdom of God, and the difference between a so-called free market economy (free for the giants, not so free for the weak and oppressed) and the Gospel. 

    Wal-mart views humankind as a market… except for their workers, whom they view as machines.  God views humankind as “a little lower than the angels.” Wal-mart places an accounting value of 275K on customers, and very little value on God’s good creation.  Business-as-usual promotes over-consumption and greed; not so the Kingdom.  Wal-mart economic philosophy promotes “to the winner goes the spoils” and “bigger is better” and “everyday low prices.” Wal-mart and business principles and good marketing may make logical sense to you.  The Gospel, on the other hand, makes no sense and turns everything upside down.  The mission of Jesus involves the reversal of the expected order of the world.  Remember Mary’s song?  “God has brought down the powerful from their thrones, and lifted up the lowly; God has filled the hungry with good things, and sent the rich away empty.”

    James, is the church really in business? Consider....

    Good business says to guard the 99 and write the one lost lamb off as inventory shrinkage; but “Kingdom Values” leaves the 99 and searches for the lost lamb. Good business says recruit the best workers for the lowest wage; but “Kingdom Values” pays everyone the wage for a full day, even the ones who worked only an hour.  Good business says value your customers and never-mind all the rest (and Wal-mart does this better than most); but “Kingdom Values” tell us to love our enemies, to be peacemakers, to invite over for dinner those who cannot repay us, and to welcome “whosoever will” to the celebrations.

    Yes, it is all about people.  But it is about ALL the people.  Wal-mart focuses on one group of people: paying customers.  Churches based on business models often do the same.  But the Kingdom of God is not like that.  The Kingdom focuses on the last and the least.  In the OT this was widows and orphans, the poor and the strangers (immigrants!). In the NT this is Samaratans and tax colectors, outcasts and “sinners.”

    Yes, I agree with Todd’s original and basic point.  But please don’t tell me (GR Guy), the article is not really about Wal-mart, because it is.  I agree with Todd’s point.  I disagree with using Wal-mart as an illustation.  Would Todd use Las Vegas casinos to make a point?  They care about their customers, too.  Should we use the mafia as an example of positive community?  They care about “family values.”

    Every purchase we make is a moral choice.  We live in a broken world still awaiting ultimate redemption, so none of us (especially in North America) can make moral chioces in our purchasing all the time.  However, we must be conscious of it, and we must strive to make moral choices.  We ask God to help us in this area whenever we pray “thy kingdom come!”

  • Posted by

    there’s a downfall to this whole Wal-Mart vs. Church discussion.
    we have too many churches today that’s packed to the roof with unconverted souls. Yeah the entertainment is good, the buildings are up to date and the preaching in most cases are good.
    The problem I see is found in Romans 12:2.
    The church should never be like the world, even in our outreach approach. I rather pastor a church with 5 converted souls than a church with 1,000’s of unconverted souls that was attracted only by the activities.

    There’s only one thing that would change a person and that’s the genuine preaching of Jesus Christ and Him crucified. Forget all of the other gimmicks, just preach Jesus Christ and Him crucified. I remember reading A.W. Tozer when he raised the question, “who needs to advertise a fire? A fire don’t need any advertising, a fire by nature attracts heat and attention.” All we need to do as Christians is to be on fire by preaching and living the Gospel.

    When the genuine, uncompromised preaching of the Gospel is done, that’s when the communities in which we serve would be affected…

    Be careful what you reach the world with, because what you reach them with is what you have to continue to do to keep them…

    reach the world with:
    Jesus Christ and Him crucified..."That’s it and that’s all...”

  • Posted by

    Rev. Christian, I’m curious if your strategy of “just preach Jesus Christ and Him crucified” has worked in your own experience.  Have you done this?  Has your church caught fire and transformed your community?

    Most unbelievers today are cynical of the church.  They need to experience the love of God through the people in the local church and understand the relevance of God to their own life before they are receptive to the preaching of Jesus Christ and Him crusified.

    This is nothing new.  Jesus himself showed people he loved them and they mattered to Him before he preached to them.  He listened to the woman at the well.  He went to dinner with Zacchaeus.  He healed scores of people.  He spoke in parables that were relevant to people’s lives.  All before He asked anyone to follow Him or spoke of His own death.

    I also find it odd that you would rather preach to 5 Christians than 1,000 unbelievers.  Is that not the complete opposite of what Jesus taught and demonstrated in his life?

  • Posted by

    Paul in response to your question/comment…

    You missed the comment I said about both living and preaching Jesus Christ. In order to preach Christ one must first live Christ. And to live Christ is to live the life that’s symbolic to what He lived.

    what I mean by packing the church with 1,000’s of unconverted, I’m refering to adding trophies to a shelf for man to brag about how many members his/her church has. When Jesus Christ preached, He changed the minds of the people. And if our churches are packed Sunday after Sunday with unchanged people, then there’s a problem.

    The best preaching is the lives we live…
    and if we live what we preach, we would model that in our day to day lives.

    today’s church uses so many gimmicks to where many miss the real meaning of “Church”
    the early apostles had one way of reaching the un-saved and that was through preaching Jesus Christ and Him crucified. That’s what drew the unsaved…

    Jesus told Peter, “feed my sheep” He didn’t tell Peter to entertain His sheep, He didn’t tell Peter to amuse the emotions of His sheep, but He did say, “feed my sheep.”

    Why are most unbelivers cynical of church?
    because the church isn’t what it say it is. let’s keep it real, we have more entertainment in the church today then we have in the world. many churches are just an after party, the place people go to ease their conscious, catch up on the latest fab, hear the latest music and network…

  • Posted by

    Rev. Christian, thanks for your response and for pointing out my oversight.  I am still curious as to whether your strategy has actually worked.  Do you lead a church that is on fire and transforming your community?

    I would also be curious to know what you consider church gimmicks.  Is worshiping God with music in a contemporary style a gimmick?  A drama the depicts are real-world application of faith?  Using video in a service?  Using a translation of the Bible in today’s English?

    Matthew threw a party for all his friends so he could provide them with an opportunity to meet Jesus.  Was that a gimmick?

    Seems to me there are two extremes churches ought to avoid.  On the one hand there are some churches that are primarily about attracting people by any means and are light on preaching the gospel.  On the other hand there are some churches that are primarily about preaching truth but make no attempt to be culturally relevant or speak in terms unbelievers can understand.  There is a middle ground where churches are culturally relevant, meet people where they’re at, and address other needs in order to earn the right to be heard.  (Yes, I believe everyone including the local church has to earn the right to be heard.)

    The reason most unbelievers are cynical (beyond the moral failures of church leaders) is because they think most churches and Christians are judgemental, primarily interested in telling people how they ought to live, and practice conditional acceptance.

    There is a culture gap between Christians and unbelievers.  Are we as Christians willing to walk across that gap to engage unbelievers or do we stand firmly on our side of the gap and tell people if they want to experience God they have to do it on our terms?

  • Posted by

    Randy,

    You want to make Wal-mart the focus of this blog --- As Christians I agree it might be good to debate whether a certain company is ethical or not in their business practices, but that is really a separate discussion.  Todd could have used Apple Computer or a thousand other companies in his illustration and made the very same points he did.

  • Posted by

    To: GR Guy (btw, is that GR as in Grand Rapids, Michigan?… I lived there for two great years.... just across the street from the great Central Reformed Church… ah, but I disgress...)

    GR Guy says, “Todd could have used Apple Computer or a thousand other companies in his illustration and made the very same points he did.”

    Ah… but he didn’t… because Wal-mart is ubiquitous.  Shouldn’ t the church living “in the world” make an attempt to understand the icons and idols and temples of the world?  Of course.  For many, Wal-mart is Salvation.  After all, it offers everyday low prices to the poor and needy—never mind if people really needed half of what they bought once they were lured inside the store because it’s the cheapest place for toilet paper and school supplies; and never mind how Wal-mart coerces local governments into providing corporate welfare.  After all, it offers jobs to poor rural communities—never mind if the jobs can’t support a family..... and I could go on and on.  Again, I refer you to the Walmart Watch website.

    GR Guy says, “You want to make Wal-mart the focus of this blog --- As Christians I agree it might be good to debate whether a certain company is ethical or not in their business practices, but that is really a separate discussion.” No, actually not.  Todd’s title for this little corner of the blog-universe was “Maybe the Church Should Become a Little More Like Wal-Mart…” and my answer is “Heck, NO!” And, to clarify, please understand that my answer is “heck no!” not because I disagree with Todd’s point about focusing on people, but precisely because I do!”

  • Posted by

    Randy,

    Yes, it is Grand Rapids, MI.  Really heaven on earth, especially in the summer time! 

    OK, if you really think it’s about Wal-mart, then let’s do that.  I’m sure there are things Wal-mart does that I don’t agree with.  But in the points that Todd brought up, I say yes, we do need to become like Wal-mart:

    1) Value your members so they don’t become ex-members
    2) Target people who you would like to minister to and focus your efforts on accomplishing that
    3) Offer value that no one else does

    On these points Wal-mart does an excellent job.  Now we may disagree in whether they are accomplishing these things ethically or not, but my point is that these are good goals for a church to have.  Every church needs goals to focus their efforts on.

    Let me reply also to some of your latest thoughts just to challenge you a bit more.  It seems as if you assume that every one who shops at Wal-mart is a robot with no free will.  Is Wal-mart sending out a secret radar that is forcing consumers to buy there?  The fact of the matter is that Wal-mart is providing a lot of VALUE for people by providing lots of products that people want (and yes, even NEED).  The reason that Wal-mart is ubiquitous is because they have provided value to their customers. 

    Furthermore, I don’t think it is nor does it need to be Wal-mart’s mission to decide what a livable wage is for their workers.  That is for the worker to decide what kind of life they want and whether Wal-mart provides enough wages that they can accept.  If a person doesn’t feel they can make a decent living working at Wal-mart then they are free to go find work elsewhere or start their own business.  This is an amazingly free country.  It’s up to the individual to decide.  If it was communist Soviet Union and Wal-mart was owned by the government, I might feel differently.  If not enough people think Wal-mart is providing decent wages, they will quit and the company will have to rethink it’s wage policies.  If someone thinks they are poor because they live in a rual area, they can move to a city.  So not everything is on Wal-mart. Let’s not confuse the purpose of a business with the purpose of the church. 

    Todd’s main point was that the goals of a business like Wal-mart can be desirable for the church, even if we don’t agree about the strategies to achieve those goals, which I believe is your main point.  So perhaps we are both correct.

  • Posted by

    Wow!  Good discussion.  I guess Wal Mart is great fodder for debate, especially when used as a loose analogy to help us jostle out of too stale mindsets. 

    Going back to page one of comments:  CURT- LOL

    And I am not responding to anyone else except the writer of the blog and the questions that were posed, as many seem to be playing in a bucketful of monkeys or a can of worms here. 

    Do we as a church care about people? 

    On one hand, maybe some people make a good point that big churches care about people insofar as that there are over 10,000 people here again this week and we must’ve done another bang up job.  But beyond that, who knows if people are getting saved.  And if they are saved, who knows if they are being sanctified? 

    Then on the flip side, you have small churches committed to losing no one out of their congregation of 25 but beyond lip service not really wanting to increase to 26 unless of course the next member to join acts like, eats like, sounds like, looks like and talks like the rest of us.  And if the poor soul who comes in next doesn’t fit all the categories, then we can train and mentor until they do.

    I feel a bit of despair over these questions.  My soul is a little deflated simply at the sheer ineffectiveness of most churches to really show the hands of God to the lost world around us.  I was just talking to the associate pastor today about how so many of us in church forget that there is a story behind each person, each face that we see.  We offer one product.  Everyone must fit into the mold we have cast.  Look the same, act the same, etc. 

    Who knows which woman sitting in our congregation is going home and literally being beat by her husband?  She shows up Sunday morning searching, looking for God.  Does she get the encounter she hoped for? 

    Who knows which teen has been sexually abused by a family member and has resorted to cutting and wearing black, showing up to our sanctuary smelling like stale cigarettes and covered in dog hair?  They look grim, won’t make eye contact but they came looking for a “product” to cure their problem, answer their addictions.  Do they find it? 

    What of the 80 year old man who is losing his memory, his hearing has gone by the wayside, his wife has passed away and even his grandchildren are grown and have moved away so there is no one to help him get groomed just so.  Maybe he has whiskers, his hair is unkempt and there is a musty aroma about him.  But he wants to feel valued.  He knows that he grew up, got married, had children, held a job, maybe served our country in a war and all that time knew people depended on him and he felt valued.  Now he shows up and sits next to a young family and stares a bit too much but doesn’t say a word.  He wants to know if he is noticed.  Is he needed?  Does God still have any use for him on this earth?  Does he find what his heart longs for?

    Or do these people come in and check out without really ever finding what they needed?  Do we spend so much time picking our worship songs, practicing with the choir and the band, thinking of programs and how to captivate and entertain people with a garnish of Jesus on the side for decoration that our community is no more changed than if they went to the local cinema and watched Evan Almighty? 

    And when they walk out our doors, do we really know what product they were searching for to begin with?  Which aisle we should have pointed them towards? 

    What’s the priority?  The marketing of our products?  The positioning of our staff?  The amount people spend while they are there?

    The difference between a healthy church and Wal-Mart is this:  When people go to Wal-Mart, they go to bring more stuff home with them.  When people go to a healthy, ministering church, they should be able to leave carrying less baggage than when they came in.

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