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Churches, Finding Staff Members & Courtesy

Orginally published on Tuesday, July 05, 2005 at 6:00 AM
by Todd Rhoades

I received a letter recently that I thought I’d share here.  The reason I share it is because I’ve received numerous others over the past few months… all saying essentially the same thing.  Here’s the letter:  Dear Todd, Me again, writing this time as an ordinary Joe seeking a church staff job, such as those advertised on ChurchStaffing.com.  Let me be blunt: Churches need chastising for the way they treat job seekers. I’ve applied for a number of jobs listed on the ChurchStaffing.com site. Usually, but not always!, I have received some sort of acknowledgement that my application was received. But churches really drop the ball when it comes to informing losing applicants that they didn’t get the job…

Even a secular company like Nike had the courtesy to send a short email note to me informing me I was not selected for a job I had applied for at the company. It's rare that churches show this kind of courtesy.

Since I apply for Communications or Media Director type jobs, you can be sure that the churches to which I apply are large (over 1,000) and well-staffed. They ought to at least have the courtesy of mailing or emailing losing candidates with a form letter.

Many don't, and that's just not right.

This person makes a valid point; and as I said, it's one that I hear quite often from job seekers. 

I think this is one area that most churches can vastly improve on.  It is pretty much standard practice in the non-church world to at least thank the applicant for applying... and it's something that churches usually don't do.

When you or your church search for your next staff member; be sure you have all your bases covered; and that includes a good plan for communicating effectively with all job applicants.  Please?  smile

FOR DISCUSSION:  What has been your experience in applying for jobs? Do you feel churches are courteous and professional in their communications with you? If you're on a church staff or search committe... how does your church follow up with prospective candidates?

Todd


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 TRACKBACKS: (0) There are 94 Comments:

  • Posted by

    I think that some churches might be overwhelmed and surprised at the reponse that a national job-board such as this one can generate. This, however, is still no excuse for poor follow-up communications. Even a “rubber stamped” letter that tells you that you are not in the running would be nice. I have also applied for positions where there was not even as much as an acknowledgment that conirms that an application/resume/e-mail had been received. It gets frustrating.

  • Todd,

    I know where this applicant is coming from. As we work with churches that as seeking a pastor, I bring this point up with the search committee.  We provide a flowchart and sample letters to cover each processing step of the pastoral search.

    Communications is vital in any church today. By church lay-leaders setting the example from the initial contact it sets the tone of what the church is and how they treat people. Effective correspondence shows professionalism and church leadership integrity. Good pastoral candidates look for things like this in their search for a new church.

    Blessings,

    Bill Elleberger
    President
    Faithful Path
    http://www.faithfulpath.com

  • Posted by

    I agree with these comments about applying for church positions.  In general, I find that the “church”, lacks many of the common courtesy’s of the secular business world. I have applied to a few churches myself.  I come from years of business experience as a CFO, easily able to function in some executive pastor roles.  However, I do not have “church” staff history.  In general, I notice that the “church’s” problem solving skills, interview techniques, evaluation skills, organizational skills, etc. are generally below that of the business world.  I understand that ministry organizations come from different backgrounds, but it always bothers me that the “church” is second rate when compared to the secular world. We should set the standard for the world to follow.  When churches do not even follow up with job applicants, it demonstrates a common lack of courtesy. Courtesy should be the “bedrock” for the church.

  • Posted by Fred Stroman

    For the most part no reply is the best for me.  I am so tired of getting a DEAR FRED letter, that says that I do not fit the church profile.  To me they are tieing the hands of the Holy Spirit.  It is not what is on the resume of a person, but the heart of the Lord guiding them over prayer.

  • Posted by bernie dehler

    Yup, it’s an area where churches can “practice what they preach” and “walk the talk.” I think churches should appreciate applicants as members of the body of Christ, and think of it as discipling.  Build up the applicants for work somewhere else, if not needed at your place, and ENCOURAGE them.

    ...Bernie

  • Posted by

    Forgive the anonymous post - but the job for which I applied is still “open”. My experience is this - my resume was actually sent by two different people - with recommendations - over a month ago. I have never even received (nor have the two men who recommended me) any kind of acknowledgment of the resumes’ receipt. Pretty shabby I think - and in fact makes me wonder is this the kind of place I would want to work.

  • Posted by Don

    I just wait three months and if I do not get a reponse, I delete the information.  Of course, I really was sad when I had not gotten any response from the intereview process and then see the job posting on the web site again.  I felt like sending in another resume, but felt that would not be professional.  Of course, the church might not have understood because they did not have the professional curtosy to let me know that I was not a viable prospect.  My commercial experiences are much better and in many ways.

  • Posted by

    This writer is very correct.  As one that has applied to several jobs from this board- I have had maybe 1-2 feedback reports.  Its as though they are only concerned with their need- It does not matter that the Christians applying are following Gods leading to even apply for that position.  As one that has applied- I usually look at the qualifications- pray about it- try and find out more about the position and church and at that point- if it seems like a possible fit- I move forward and apply.  To me - if someone takes the time to apply- they should at least get an email back saying- Thanks but “whatever their comments” --
    Now that I have committed to planting a church- I make a vowel right now that when the need arises- I will followup with everyone.... Be Blessed and encouraged- there are needs for all of us in Gods Kingdom all…

    Rick Courtney
    http://www.rickcourtney.com

  • Posted by

    Of the ten churches I have applied to so far (I’m still in the search), four have turned me down.  Three of those sent a nice, short e-mail to let me know that I’m no longer being considered.  Granted, there are six other churches that could also have passed me up and I just don’t know it yet!

    I actually appreciated the notes that I received.  I disagree with Fred and Bernie’s take on this as “tieing the hands of the Holy Spirit.” Any search committee worth its salt has bathed the process in prayer...and if they haven’t done that, then I’m not sure I want to work at that church anyway.

    The church that didn’t contact me (and had no plans to) seemed overwhelmed at the response they’d had.  But in this day and age, there’s no excuse for not sending even an e-mail, even if it’s a form letter.  It only takes a few clicks to send that out.

  • Posted by

    The non-standard approach I’ve experienced is that churches (and not-for-profits) want to have informal interviews, before even initiating a formal application process.  I’ve been invited to “get acquainted” lunches.  Or I’ve been asked, “Could you come see our facility, meet some of our staff, so we can get better acquainted?” I’ve been told these meetings are not interviews, but I must treat them as such.

    It also seems non-professional when churches ask me about my salary range in the first conversation or e-mail.  As I’ve pushed back on this item, the consistent answer is, “We don’t want to waste your time (or ours) if we can’t meet your need”. I understand this thinking, but when you do ministry out of a sense of calling, compensation is secondary.

  • Posted by

    The Lord called me out of the business world into the ministry, and what I have found has been a general lack of professionalism or excellence in the church.  After graduating in May with my M Div, I sent out several resumes, and I can relate to what has been said regarding little if no response from churches.  I do know that as the Lord leads me into a church, I will make sure that my staff and I will be cuteous to all via e-mail, phone or otherwise.

    Blessings

    Tienie

  • Posted by

    I would have to say that this topic really strikes a chord within me as well.  It is extremely frustrating to me when churches don’t even acknowledge that you are alive and trying to make contact.  One sent me a HUGE questionaire to fillout and after spending several hours doing so, I have never heard any reply back from them.  One church in my home town that contacted me and I took the time to meet with them in person twice did the same thing.  They told me that I was on the top of their list and then no contact for about 2 months when I found out that they had hired someone else already.  That was the second time they did something like that to me. 
    Church politics and courtesy is almost enough to drive someone out of the ministry and if more church memebers really knew what all “went on behind the scenes” they would probably leave.  I applied to one church and there is one committee member that “found her way into” the group basically bashed me in front of the group before they ever had a meeting with me.  It really is a shame.

  • Posted by

    Ditto here on several of the comments. I have applied for several church-based jobs. In all that time, I have received one reply from a church that said they would contact me if they decide to further consider me. Given the length of time that has passed, I assume that I am not being considered.

    I consider that a minimal response should be an acknowledgement that your application has been received. If they do not plan on contacting those whom they do not call, then that initial acknowledgement should say that.

    There have been one or two positions that I thought were just what I would want and would please the Lord. It is tough when not even a reply is received.

  • Posted by mark

    I agree that that job applicants should get some response.  I am guessing that more than anything, it is due to the church being overwhelmed as Steven pointed out.

    Still, if it is possible, it won’t hurt if the applicant tries and do some follow-up too.  1st, to see if the resume was received, 2nd, to find out where the applicant may be in the running.

    I have yet to inquire into any church staff positions (yet), but in my (secular) career, I called or sent follow-up letters up to 2 - 3 times.  It was worth the extra effort on my part.

    Grace and peace,

  • Posted by Keith McKenzie

    Amen! to the writer nad a number of the previous comments. In my experiences in applying to churches, I’ve found, very much, the same experiences. That said, I also find it hard to simply blame “the churches” involved for being insensitive, unbusiness-like, etc. In most cases (at least in my experience) the initial weed-through of resumes is done by a committee of lay people from the church that have been put on this search committee for various reasons. It certainly isn’t a given that any of the members of the search committee have experience in the business world in hiring and human resources. Sure; maybe the churches have a responsibility to instruct their committees how to run the initial part of a hiring process, but, maybe, we should also understand that (at least in some cases) the committees running the process might not even know any better.

  • Posted by

    I understand that the churches looking for staff are busy in the process of reviewing and interviewing, but all of us are looking for something.  By not responding, we may keep waiting and/or hoping.  I received initial response from about 20-25% of the churches, but only about 10% followed through when the process was over.  I guess I’m still waiting to see whether they want me.  Should I pack my bags, no news is good news?????

  • Posted by

    Wow! I thought I was the only one, I had no idea this was so rampant.  I called one church twice just to see if the position was still open so i could submit my resume;there was no response to my calls.  So I sent in my resume and cover letter with a DVD.  About a month later they returned the DVD without even a note!  I though it was incredibly disrepectful and ignorant.  If they were going to go through the trouble of returning a DVD, at least put in a note stating something!  And what someone else said, if the church is going to be ignorant, it is not a church I wish to work at.  I have much faith that God will lead me to the right church for me and me for them. 
    Thank you, Todd, for giving us, the job seeker, a chance to blow off our steam in this area. We are all excited to start our ministry in the right place.  It is very stressful to search, and exciting when we hear back from a church.  Especially when it is one we feel would be perfect for us.  So the frustration and disappoint ( and surprize) we feel when we are treated so pitifully is great.

  • Posted by

    I have recently been through the interview process as a Worship Leader.  Unfortunately this assessment is true well over 90% of the time.  What’s worse, is when they ask you to jump through many hoops - CDs, DVDs, Videos, bloodwork (just kidding), etc. and you ask for the materials to be returned (since they aren’t necessarily cheap or easy to produce) and not only do they not send the media back, but not so much as a “Dear John” letter explaining that you didn’t meet their ‘profile’ so you can check that church from your list.  (I did have one rare exception where they not only returned my videos/media, but also sent a DVD copy they had produced - WOW - that was a welcome change, but unfortunately the exception not the rule.) Churches - especially the “largish” ones, as have been mentioned, should be able to do much better.

  • Posted by

    Many pastoral searches are conducted by lay persons without formal training. However larger churches have multiple levels of staff.

    As one currenlty in transition, I can attest to what our friend has written. Churches often fail to communicate bad news--especially of someone not being hired.

    However this is not “bad news” it is basic courtesy in communication and employment. It helps the searcher narrow the field.

    I suppose the “worst” communication (other than a non-response) was a something my wife received one day...a rejection letter typed on the back of a postcard!

  • Posted by

    Like many of the above, I’ve experience the frustration of being ignored by Search Committees.  On two occasions, I have actually been flown to the porspective church for interviews and then have never heard anything back.  On several occasions I have spent 20-30 hours or more filling out extensive questionnaires only to never hear anything back from that church.  Now, before putting that much time in, I call and interview some of the staff and Search Committe members to determine if I might be a match.

  • Posted by

    Well, having recently been an unemployed pastor for a period of seven months, I can certainly attest to the fact that there are a lot of different ways in which churches respond to a resume. I found that most churches did respond with a letter or e-mail informing me that I was not going to be considered. Most of them did so in a very kind way. There wasn’t a lot of pain in getting any of these communications for me. I was grateful, especially when the responses were prompt because it helped me focus in the next direction. I am now ministering as a staff pastor at a church and the funny thing is that my connection to this body didn’t happen because of a resume I sent. It happened because of a personal connection I made with someone from the church.

    If there is anyone looking for that next position, don’t neglect the development of relationships. One of the things I learned was that asking a pastor or church board to take my resume and help me get the word out that I’m looking and asking if they know of anyone looking for a person with my skill sets is far better than delivering my resume with my hat in my hand asking for work. God works through the relationships you develop in those ways.

    Keep in mind that He has a plan and a place for you. A “no” just means another closed door leading you to the next door.

  • Posted by

    Good subject.  Since I am an “older candidate”, I have the benefit of having 20 years experience of “pastoring” (Senior).  I remember Church Board Meetings (way back in the late 70s and 80s) when I would hear, “We have to be as professional as businesses in our community.”

    Unfortuately, there are many types of businesses, as there are churches.  Those that really want to show their “business acumen” believe in “follow-through”, with either positive or negative responses to candidates.

    Usually, when there is NO response, I conclude that God is saving me from a non-professional church, thank Him and move along.

  • Posted by

    Not only do they not respond back to someone who has expressed interest in their open position, but they have set the standards so high for the position that it is almost impossible for anyone to be qualified. The main thing that bothers me is that they want everyone to have an M.Div. and at least 3- 5 years experience along with it. How can we get the experience if they are not willing to place us in the position? I am beginning my M.Div. program this fall, but where am I going to get the experience if I am not allowed to work in a position? So I can get the degree, but still lack the experience, and then what? I’m right back where I was in the beginning. So what are we supposed to do?

  • Posted by PeterD

    First let me say, I have left full time ministry, and am able to contribute more financially to my local ministry.  I have found the application and interview process for church ministry to be very frustrating in general.  I have witnessed everything from good habits to bad in this process.  I must say however, it has been my experience, that the business world is no better than the church on follow up communication on employment. I have witnessed extreme arrogance and extreme low self esteem in churches.  One incident sticks out. I had ONE video of myself leading worship, and no way to make a copy.  I emphasized when I sent it that I needed it back.  I not only never got a letter saying I didn’t get the position, after 3 emails and several phone calls, I never got the video back, even though I was assured I would get it back from the senior pastor.  You can add lack of integrity to the list of many churches.  I work with my church now as a volunteer, and have been able to avert many problems as I have come from the other side of the fence, so to speak.  I guess we might as well get used to mediocrity.  It seems that is where the church is headed.  I hope not!

  • Posted by

    I too have come across churches with which I have applied and didn’t even get a simple “thanks for applying” letter. It makes you feellike you’re not worth their while to even acknowledge and you probably don’t want to be there in the first place if that’s how they treat someone who is applying for a ministry position within their church. It should be common practice to at least acknowledge that you have been considered or that you’re not being considered for a positon, if I was counting on all the churches that never responded I would be counting on a lot! SO churches, do yourselves a favour and at least take the time to respond, it is a common courtesy. Even if you don’t think the candidate is suited for your church in any way, just send off a little note. It goes a long way.

    Thanks so much!

    “May the Lord be with you...”
    1 Samuel 20:13

    Andrew J. Robertson

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