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The Issue of Trusting Church Leadership

Orginally published on Monday, April 09, 2007 at 6:43 AM
by Todd Rhoades

I’ve just recently started reading the new book from Stephen M. R. Covey entitled “The Speed of Trust.” Trust is something that we don’t often think about (at least I don’t), but when you get right down to it, trust is one of the most important things we can build over our lifetime… trust with our family, friends, and with those we work with. In the very first chapter of the book, Stephen gives some startling statistics on trust at the corporate level...

--Only 51% of employees have trust and confidence in senior management

--Only 36% of employees believe their leaders act with honesty and integrity

--Over the past 12 months, 76% of employees have observed illegal or unethical conduct on the job – conduct which, if exposed, would seriously violate the public trust.

I realize that the church is different than the business world; and that the negative aspects of a secular business cannot automatically be transferred into the church world.  But I’ve also worked with enough churches and church staff members to know that the issue of trust is not just one that affects those outside the church.

As a matter of fact, if the truth be told, I think the issue of trust is one that is a huge problem in many churches.  It seems that many church attenders don’t trust their leadership; and that many staff members don’t trust their senior pastor (or each other).

To get a better grasp on this issue, I’d like to do an informal survey.  Next week, I’ll share some of the responses.  Since this is being read mostly by church staff members and leaders, the questions will be posed specifically to that group.  Take the time to answer these quick questions:

1.  If you’re a church staff member, do you have a good level of trust and confidence in your senior pastor?  If you’re a senior pastor, do you have a good level of trust and confidence in your staff?

2.  Do you feel that people you work with always act with honesty and integrity?

3.  Have you, over the past 12 months, observed any conduct on your staff that was either illegal or unethical, which, if exposed, would seriously violate the public trust?

All responses will be kept confidential. Just email your responses to me at .  Next week, I’ll share some of the responses, and continue the discussion on trust by illustrating how you can measure and change the amount of trust you have with your staff and church.

Blessings,

Todd


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  There are 44 Comments:

  • Posted by

    Unfortunately, we have been through two horrible church experiences involving betrayal by senior and associate pastors.  I didn’t necesarily have an issue with trust before, but I am in the pit now.  My wife no longer trusts anyone in the church like she did before the betrayal.  The church we were at as youth ministers had a senior pastor and hired an asociate after me.  The associate and I both went to the same school and considered each other brothers(duh). Apparently , two months after his hire, the asociate started working the senior on getting rid of me.  He had a son which is a youth minister and wanted him to have my job. The son even admitted this to me early on but I did not take him seriously.  The betrayal did not end there. Apparently the deacons were involved and the kicker was no one stood up for the truth.  What the pastor and assoc pastor told the church were not what they told me in the exit interview.  So yeah, there are some really unhealthy churches out there. Whatsmore, the people that are members there have told me to just let it go.  So basically I lost all respect for those in that church in leadership roles. Thanks for letting me vent.

  • Posted by

    I trust people to be true to themselves.

    Yes, that is intended to be a loaded statement but seems to bear itself out pretty well.

  • Posted by

    1.  If you’re a church staff member, do you have a good level of trust and confidence in your senior pastor?  If you’re a senior pastor, do you have a good level of trust and confidence in your staff?
    I am a solo pastor with a small staff.  As I have watched them work I have found them to be trust -worthy. I have a strong level of confidence in them.  One recently discovered that they had made a small human error.  Thi person worked literally night a day to find the error, find a solution, shared it with every one who might be affected by the action and then corrected the situation.

    2.  Do you feel that people you work with always act with honesty and integrity? Yes

    3.  Have you, over the past 12 months, observed any conduct on your staff that was either illegal or unethical, which, if exposed, would seriously violate the public trust? No.

  • Posted by

    I am the associate pastor of a church and I have a great level of trust and confidence in my senior pastor as well as the rest of the church staff.  I realize that people in other churches probably don’t.  Part of that is because they have been hurt by bad leaders in the past.  Situations like this can be tough because there are still good leaders who have integrity in the Body of Christ, but many times once a person looses trust in or is hurt by a pastor or leader, they are skeptical of every other pastor they serve under and hold their former pastor’s failures over the new pastors head. 

    And what people don’t realize is if you have trust issues with your pastor, your trust issue is REALLY with God.

    I don’t feel like I’m naive in saying this, but I feel like the people I work with will always act with honesty and integrity.  I have observed conduct on our staff that was unethical, which, if exposed, would seriously violate the public trust.  And I’ve seen my pastor loving respond to various situations, make changes or remove people from leadership and take leaders through counseling and restoration processes when necessary; all the while teaching and edifying the church through the process.  I pray our church isn’t in the minority.  These situations still haven’t changed my views about our staff.  Everyone makes mistakes, but admitting them and dealing with them properly and trusting God through these processes so that our trust in Him (and the leaders He places us under) aren’t compromised are key.

  • Posted by

    I’m glad to say that the trust level among our staff is pretty high. There is one minor problem, but it’s manageable.

    It wasn’t always that way. Our former senior pastor had serious integrity issues. When I read Mike Shepherd’s experience, I had flashbacks of what our youth minister went through several years ago. Different details, but the same lack of honesty.

    I’ve talked to friends in the ministry all over the country, and many of them describe an integrity crisis in their churches. If you’re in a staff situation where you enjoy complete confidence in the people you work with, count yourself blessed. In over 25 years of serving local churches, I’ve never experienced turmoil like what our church went through a few years ago due to this issue. And I never want to face it again.

  • Posted by

    Hey Mike Shepherd. Are you still in Denver, or is this not you?
    If it is, I’m formerly from Steamboat and would love to catch up with you. Drop me a line at my email

    As to the question at hand.
    I have trust now at a mega-church, but did not in a 350person church. My personal struggles were with people who chose power-mongering and control over others versus allowing God control. I think the issue is bigger than just the setting, I think it stemms from one’s personal relationship with God. If you trust him and don’t have fear, than you will make a trustworthy leader (in the fulles sense), and if you don’t you will result to unhealthy, even sinful, behavior patterns. Sin may sound strong to some, but isn’t anything than complete trust in God sin? Getting all this worked out in real life is part of the transformation process.

  • Posted by Ed Rowell

    1.  I trust my staff completely.
    2.  I believe they always act with integrity and honesty
    3.  I have never seen unethical behavior and would deal with it immediately if I did.
    4.  We believe that the trust of our congregation is difficult to gain and more difficult to maintain. We will not squander the momentum we are gaining.

    The issue of trust is far greater than you might think. In the aftermath of Ted Haggard (a neighboring church), and recently in Birmingham, the news of Rick Ousley’s sexual predation, many, many people look at pastors with skepticism and wonder, “what secret life is he living?” I read our local Independent (more left-leaning paper) and there’s never an issue that doesn’t contain an article, letter to the editor, or something about the hypocrisy of evangelical churches.

    There is no issue more relevant to the church today.

  • Posted by

    I’ll be curious to how many guarded responses you get with this one… Fear might skew it!!

    Prov 29: 2, 4,5, 10 2 When the righteous are in authority, the people rejoice; But when a wicked [man] rules, the people groan…4 The king establishes the land by justice, But he who receives bribes overthrows it.  5 A man who flatters his neighbor Spreads a net for his feet… 10 The bloodthirsty hate the blameless, But the upright seek his well-being. NKJV

    Todd I think you are on to something.  When the church leaders attempt to mimic the business world model, by default they embrace her practices.  I have been in both environments and have seen the parallels.  Jesus’ Words ought to indict us – YES, yes, No, no. Unfortunately, bait and switch, flatter and stab, put down to climb up, exalt talent over character, and the good ole boy, “I’ll overlook your transgressions but micro- manage the outsider” is all too prevalent in the church. When Human nature trumps Holy Scripture we have a serious problem. I have been in the ministry since 1993 and have seen extortion, manipulation, lying, coercion of others for evil, and fraud.  I have been in the position to “clean up” some things.  Once, while assuming a new pastorate, I uncovered such illegal/unethical activity that I was counseled by other men of faith just to leave the situation. (My incoming practice is to have an outside audit of the records) I chose to stay and to start the process of setting things in order only to have the previous pastor accuse me of his crimes. It got so hostile in the church and surrounding churches (pastors) toward me that I had to advise all I would be willing to let a secular court examine all and sort out the accusations and administer the appropriate justice.  When the legal process was mentioned the wolves ran and the rhetoric ceased. The church is now none existent…. But let me say, I have seen some stellar examples of good and those churches might not make vogue magazine but the health is good and godly.

    Let me answer your original questions:
    1.  If you’re a church staff member, do you have a good level of trust and confidence in your senior pastor?  If you’re a senior pastor, do you have a good level of trust and confidence in your staff? ----- I’m not on staff but I am guardedly confident.
    2.  Do you feel that people you work with always act with honesty and integrity? – I have a Para- church ministry—not better than 50%- George Barna on pastor and biblical worldview plays out in my experience almost to the letter 52%
    3.  Have you, over the past 12 months, observed any conduct on your staff that was either illegal or unethical, which, if exposed, would seriously violate the public trust? – Not in the past twelve months but 3 occasions (churches/pastors) in the past 2 years.
    Let us pray for REAL renewal—starting in me first, evidenced in scriptural, Spirit led self evaluation.

  • Posted by kent

    Trust is experience driven, and I agree with Ray, people will show the level they can be trusted at, but I also believe trust is dynamic, and that you will gain and lose trust at various periods, you can prove yourself trust worthy, and you can prove you are self otherwise. If you lose all the trust they have have in you, it is time to go. And if you cannot trust the church you are in there is nothing worse.

  • Posted by

    I know this doesn’t represent answers to the questions posed, but I just read some of the responses and disagree with a statement that was made…

    “And what people don’t realize is if you have trust issues with your pastor, your trust issue is REALLY with God. “

    Maybe I’m just not understanding this statement completely, but we indeed had trust issues with our former senior pastor and I’m fairly certain those trust issues were solely with him and not with God. I realize he is/was God’s annointed, BUT he is still a fallible human being and rather than try and talk through some mistakes made, all he wanted to do was stand on his soapbox and declare that he was the final authority on everything. He definitely reaped what he sowed.

  • Posted by

    As a Sr. Pastor at a small church, I’ve had some great staff members and have placed my trust in them as I considered their call to the church God’s specific call to them and in no way less than my own call to be there. I carry ultimate responsibility for their actions and therefore expect them to act with integrity. The times that has not occurred exposed the individual weakness and caused difficulties, but that’s part of leadership risk. I don’t think we have a choice but to be vulnerable and transparent within staff teams - you should have nothing to hide in the truth.

    I do see areas where, in the past, specific staff acted with less than the highest integrity. But, in most of those situations, they were being prodded/man-handled by power-brokers (’keepers of the keys’) in order to accomplish or facilitate a political gain for them, not the staff member. Pointing that out and focusing on the problem gave us room to grow and opportunities for renewed trust. Such situations highlighted the efforts of those pursuing their agendas over the church’s welfare/unity and put them on the defensive for their actions.

    And yes, I’ve seen some conduct that was disobedient to God and therefore unethical over the past 12 months and we’ve done the disciplined thing by confronting it and mutually agreeing to part ways. It was exposed for just that reason - there’s no need to hide facts that could cause divisiveness if ‘discovered’; the church should be the very people able & willing to forgive and trust God’s judgment in the situation. Wouldn’t we be the unethical ones if we tried to cover it up or hide it? Wouldn’t it build trust if we were to be forthright and open with God’s people?

    Two helpful books:
    Why Leaders Can’t Lead by Warren Bennis
    Credibility by James Kouzes & Barry Posner

  • Posted by

    As I read the comments by Mike Shepherd and others I recall what I shared with another youth pastor who had a similar experience at a church I know closely.  When he felt he was treated wrong by senior pastoral staff I encouraged him with a story.  I too had some problems with people above me in a church.  I was treated wrong and it affected my pocketbook, my ministry, and my health.  But I shared this story....
    A ministry friend of mine and I were out riding a bike and he was lamenting the days when he was younger and was picked last on the kick-ball team and other teams.  He said he hated being picked last and wondered why organizations (school) would allow that kind of structure in their picking of teams because it hurt so much.  I answered.... it builds character in you.... then he replied “but I wouldnt do that to someone else!” I answered See!
    Take Notes Mike....
    Make an oath to yourself that you will never treat staff under you the same way you were treated!  Chalk it up fo poor leadership styles but dont continue the tradition!  Blessings, You are the type of person I would love to work with!
    Press on!  I have felt your pain and you are not alone!

  • Posted by

    1.  As a member, I am gaining trust for a new pastor.  Having an independent outreach, my wife and I are the only ‘members’ and after 28 years of marriage, our friendship is trust.
    2.  Honesty....because of our sinful nature, this is usually a rare finding in any sized church
    3.  Regarding this one..... I have seen individuals who are suposed to be in charge of a ministry, and are seldom seen.  My wife continually tells me that this is the new brand of Christianity and we are dinasours with our standards of accountability and responsibility.  But… As I re-read the Bible, we as humans haven’t changed much over the yeears.  As the old cliche goes, “"Except for The Grace of God there go I"”
    Bottom line.....................thank God He is in charge!

  • Posted by Leonard

    I think there is a reason that the bible instructs us to be above reproach.  I find most people who struggle with trusting me as a pastor do so because of their history not mine.  I have people say, you remind me of my dad, I don’t trust my dad.  I had a pastor who… so I don’t trust pastors.  One of the issues I deal with in leadership training is the issue of trustworthiness.  How to become trustworthy.  Here are a couple issues we deal with:

    humor - Make sure your humor is appropriate and gentle.  People will not perceive you at trustworthy if you only joke with them or your joking crosses the line.

    Consistency - People will not trust you if you are pastor Jeckel and minister Hyde.  Be the same from the front, the side and the back. 

    Transparency - People are amazingly willing to give you room to be human if you are willing to take it.  too often pride keeps us from taking it.

    Give your team grace - Let them fail without losing trust. People fail, it is in our DNA.  when people are free to fail they become more free to try and risk. 

    I believe trust and love must be unconditional in order for them to be effective.  I give my team unconditional trust meaning it is not in jeopardy with error.  I also coach for success meaning with unconditional trust does not come unlimited rope.  Each team member must present and work a plan that is connected to the whole.

  • Posted by

    Unlike many people who believe that trust has to be earned, I have always trusted people no matter who they are - until that trust gets broken.  I am not on church staff nor am I currently involved in any particular church at the present although I have been for most of my life.  For me trust was broken by the pastor, the staff and the leadership of my church and sadly I now trust nobody and look at everybody with suspicion.

    I agree with the post from “I_am_not””:  We also had a pastor that declared: My way or the highway.  Thankfully he is now on the highway, but he left a divided church with trust issues.

    - Do you feel that people you work with always act with honesty and integrity? No
    - Have you, over the past 12 months, observed any conduct on your staff that was either illegal or unethical, which, if exposed, would seriously violate the public trust?  Yes

  • Posted by

    Ray wrote “I trust people to be true to themselves.”

    Indeed a loaded statement but accurate as well.  Much of the hurt we experience from unethical actions from our leaders is because we expect them to be perfect.  The defense mechanism we then develop is that we expect everyone to act with a broken and bent nature towards sin and then we will not be disappointed when their sin is found out.  This is a very sad and jaded way to live and interact with people.

    Are we wrong to anticipate a higher level of ethical behavior from our church leaders?  This is not expecting them to be perfect, but am I safe to assume that a church leader should know how to deal with sin in his or her own life.

    I think that my main issue with Ray’s statement is that it leads to pessimism and can develop into a situation like what I am dealing with now:

    Currently I am working with a church member on resolving an issue when she commented that since she and I haven’t got along well since I arrived (2 yrs. ago) that she couldn’t help with a recent event.  I was greatly surprised by that statement and so I began to pursue a meeting with her to discern the source of the strife and seek forgiveness and restore the relationship.  I was surprised again when she commented that she didn’t expect a response from me because previous pastors in this church had assumed that biblical commands didn’t apply to them (i.e. Pastors are above the law).  I pray that I can gain her trust. 

    But how difficult it can be to work as a pastor when the sins of those who have gone before you are counted against you.  This is the pessimism that I am talking about.  Why do we do this to people?

  • Posted by

    I can totally relate to the posting by Mike S. regarding church leadership trust.  I am an associate minister at a church who was brought in by the Senior Pastor.  This pastor has discipled me and mentored me for many years.  Unfortunately, an elder has brought to my attention that the senior pastor is “bad mouthing” me in Elder board meetings.  The senior pastor is telling me one thing and the elders another in terms of my performance and work ethic.  This infomation was given to me in “confidence” so it is hard for me to discuss this matter with the senior pastor.  I keep reminding myself that it is Christ that I am serving, but it is difficult to work with a pastor who I feel has betrayed me and who I have lost respect for.  I am struggling as to what to do.

  • Posted by

    Earnesto -
    A confidence has been broken between the elder and the pastor already. Who says that what the elder has told you is necessarily the truth?

    Go to your pastor. If he has issues that you both need to address, this will open the door to that and a possible new-found line of communication for truthfulness between you.

    If he discovers you know something, it will only reflect poorly on you - as you have kept it from him. Then you have a bigger dilemma - how does he keep you on staff then?

    Sit down with him, pray with him, and open up the can - who knows but that you may have been placed there for such a time as this?

    Show integrity by being transparent in your dealing with him. God will take care of the rest.

  • Posted by

    I am currently pastoring a church that went through a very tramatic experience of the senior and founding pastor of the church having an affair with the worship pastor. He was of course fired by the denominational officials. About half of the congregation thought that he should be forgiven and all forgotten ("after all isn’t that what the Bible says to do?"). The other half agreed with the denominational leadership. The church was running about 425 at the time. When I came to pastor the church about 18 months later the church was running about 175. There are still those in the congregation today after 3 1/2 years have a mistrust of the leadership (the board, not so much me, the senior pastor) and the denominational officials as well as denominations in general. One of the problems was that the former pastor had fostered an attitude of mistrust by convincing many of the people that it was an “us against them” kind of world. I believe he did this to insulate himself against the very thing that happened (his firing) if anything happened with him (the affair). One of the consequences of this is that I have some people in leadership who seem to be waiting for the “other shoe to drop” with me. I have tried to be a person of integrity as I am aware of how they feel and why. To make things worse we recently experienced a bad hire who left another bad taste in the mouths of the congregation. We caught this person in several little white lies. One of his problems was his mistrust of people stemming from a tramatic experience in his childhood. Mistrust is alive and thriving in our people and in our leadership. We seem incapable at times of completely trusting God and letting Him be in charge.

  • Posted by

    I had a pastor a couple of years ago that was plain confusing.  Verbally he was great. Affirming, loving, positive, etc.  But he continually gave clues that he did not mean what he said.  For example he would tell me to call him on Monday and I would call & give his secretary a message, and again on Tuesday & Wednesday, Etc.  He would return my calls 3 to 5 days later 9 times out of 10.  he would envision with we where I could serve and when an opportunity arose I would go to him and he would say sorry that has been taken care of.  I would schedule 1 hour meetings with him and he would tell me he only had 30 minutes. (I would drive 20+ minutes one way to be there.) These were not one time events, they happened repeatedly over a 1-2 year period.

    When I finally met with him to “discuss” the issues that had come between us we had a good meeting, but we didn’t get to the things i outlined above.  I emailed him that I enjoyed the meeting but wanted to share a few things that had bothered me so there would not be anything left between us.  He responded by telling me he wasn’t interested in hearing about it if it was in the past.  A year later he invited me to come back to his church in an email.

    I admit that my pastor now pays for the distrust that guy taught me.  Trust is coming more slowly.  It grows as I get to know his heart, not what he tells me about his heart.

  • Posted by

    Trust is a serious issue not only among staff but trust among the lay leadership and paid staff. I went through a tough time a few years back, and in some people’s eyes i am not trusted. The issues stemmed from a pastoral indiscretion from 50 years ago (before i was born) which resulted int he church being closed for a period of 8 months. That division lead to 40+ years of short pastorates and mistrust of clergy in general. The lay leadership became the pastoral watchdog, keeping the pastor in line and warning him when he stepped out a bit out of line. As a result when some felt that i wasn’t doing my job, i was subject to secret meetings, telephone conversations, misunderstandings, rumors, innuendos, gossip and the like. I have survived, but I do find myself suspecting others and my wife has serious trust issues with church folks. Regardless of our struggles, we continue to trust God and His leading in our lives and in our church. God is rebuilding trust, but the work is long and the frustrations are many. The bottom line? Trust once destroyed is tough to rebuild, and the process is long and difficult. So please work at keeping it, both personally and professionally, among all relationships in the church.

  • Posted by Jan

    “Much of the hurt we experience from unethical actions from our leaders is because we expect them to be perfect. “

    David, I have to strongly disagree. 

    I tend to trust first, which is good, I think.

    But I’ve been through some terrible situations of pastors who betrayed trust.  Never did I expect them to be perfect, but real yes, honest, ethical and just plain decent would be good too.

    A youth pastor who was molesting young girls, many of them my friends.  A senior pastor where we served as youth pastor, who lied to our face and played politics behind our backs.  Misrepresentation of church positions and salaries and ministry expectations when we were finally there and it was a “done deal so what can you do about it now?” The stories could go on and on.. the pastors who’ve had affairs, are into porn or never preached a sermon they didn’t pull off the internet. (and claimed was theirs).  Bad checks written by pastors to others in ministry.

    The church we are serving in now, was led by a charlatan who called himself pastor but sought to get the property, for his own gain (like he’d done to another church).  (The guy before us)

    There is unfortunately, good reason for distrust of pastors.  I ‘ve definitely seen more fake then authentic in my 45 years of church life. 

    By the way, since we are the only staff members, I ‘m not sure how to answer the questions.
    And Leonard, I liked your comments!

  • Posted by

    Mike Shepherd said:

    “He had a son...”

    Nepotism is the mother’s milk of distrust. 

    In addition, one thing that breeds distrust in most “churches” today is the man-made chasm of “clergy vs. laity.” My father always told me that “Distance breeds distrust.” It was/is true in most cultures past and present (i.e., Civil War) and this distance that “pastors” and “church leaders” feel they must maintain between themselves and those they claim to serve is demonic and anti-christian.

    Just my .02.

  • Posted by Leonard

    Some of the words here are filled with hurt and on behalf of leadership I am so sorry that some leaders have hurt your hearts.  Many people in leadership struggle to handle the power that comes with leadership.  It is so difficult to put everything into a ministry only to have a drive by spectator who gives 75 minutes a week to sit in a service tell you how to improve.  And while that is never a excuse for sinful behavior, it is how Satan isolates so many leaders.  The pull back because they themselves do not trust the people.  They do not trust the people to give – seeing 80,000 dollar cars in the lot and a tip for God in the plate.  They do not trust the people to serve – seeing a few people work hard every week while they show up late and leave immediately after the last song.  Anyone in ministry knows the rest of this very long list.  Many leaders mistrust their people and IMO mistrust breeds mistrust simply because we are guarded and looking for failure.

  • Posted by

    As a staff member, my senior pastor applauds me in front of people, but his comments to me behind closed doors are 180 degrees the opposite. I have brought this to his attention-and all i get is a blank stare.  We have digressed into a “business” culture on the staff here-and yet some wonder aloud where are the visitors? where is the growth?  People (most of whom do not get enough credit for how really smart they are) can see right through scenarios much like I’ve just described.  I pray that my pastor or myself will move on to another ministry...one of us is going to lose his mind! Trust, truly is my issue with my pastor.

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